Blog
Explore our latest articles, insights, and updates from our team.
#32: New Analytics & Gemini 3.7 Flash
Invent #32: a full analytics panel with tabs for Conversations, Broadcasts, Audience and Usage, plus Broadcast Insights and the new Gemini 3.7 Flash model.
#32: New Analytics & Gemini 3.7 Flash
Invent #32: a full analytics panel with tabs for Conversations, Broadcasts, Audience and Usage, plus Broadcast Insights and the new Gemini 3.7 Flash model.
Chatbot Analytics Dashboard for Conversational AI
Chatbot analytics for conversational AI, explained with 30 days of real support data: resolution, CSAT, channels, peak hours, and cost, plus what we learned.
AI CRM Explained: What It Does and How to Start
An AI CRM keeps customer records updated from real conversations. What it is, how it works, and how to add AI to the CRM you already use.
WhatsApp Coexistence: App and API on One Number
WhatsApp Coexistence lets your team keep the WhatsApp Business app while Invent automates the same number through the Cloud API. See how to set it up, no code.
WhatsApp Product Catalog: How to Set It Up
A WhatsApp product catalog lets customers browse your products and buy inside the chat. See what a catalog is, how to set one up in Commerce Manager, and how to send it with Invent.
Conversational Commerce: The Small Business Guide
Conversational commerce turns chats into checkouts. See what a conversational commerce platform needs, how WhatsApp catalogs, carousel cards, and Flows fit in, and how to start.
#031: WhatsApp Catalogs & Carousel Cards
Invent #031: WhatsApp Catalogs as browsable storefronts in the chat, swipeable Carousel Cards, Flow support for in-chat forms, and a resizable Inbox for your team.
AI for Immigration Law Firms on WhatsApp
See how immigration law firms use an AI assistant on WhatsApp to automate client intake, answer case-status questions, and capture qualified leads in plain language.
WhatsApp Carousel Cards: Your Catalog, Easier
A WhatsApp catalog is not the only way to show products in chat. See how carousel cards present your services as swipeable cards, and when they replace the catalog.
#030: Suppression List, Webhooks & Cheaper GPT-5.6
Invent #030: a global suppression list, webhooks for negative events, transcripts, drafts, canned replies with attachments, and cheaper GPT-5.6 Luna and Terra in the picker.
Best WhatsApp Username Ideas for Business
Best WhatsApp username ideas for business: examples across real estate, e-commerce, salons, and services, plus naming rules and how to pick one that's memorable.
How to Change Your WhatsApp Username
How to change your WhatsApp username step by step: what happens to your old handle and links, what to update on your end, and how to avoid confusing customers.
AI for Restaurants: Complete AI Agent Guide
A complete guide to AI for Restaurants: how AI agents take orders, answer menu questions 24/7, manage reservations, and reply on WhatsApp and web, with Invent.
Customer Service Metrics That Actually Matter
The customer service metrics that matter: CSAT, first contact resolution, response time percentiles, deflection. Formulas, examples, and how an AI assistant tracks them.
Best AI Chatbot for Small Business Compared
The best AI chatbot for small business compared: Invent, Tidio, Chatbase, ManyChat, Intercom, and Zendesk on real verified pricing, channels, and no-code setup.
AI for Real Estate: Complete AI Agent Guide
A complete guide to AI for Real Estate: how AI agents qualify leads, answer listings 24/7, book tours, and follow up on WhatsApp and web, with Invent.
WhatsApp Templates and Template Replies Guide
WhatsApp templates and Template Replies explained: what gets approved, how to reopen the 24-hour window, and how to keep support conversations moving without violating Meta's rules.
WhatsApp Username vs. Business Phone Number
WhatsApp username vs. business phone number: what's different, when to use each, and how to keep your CRM and AI assistant working when your customers stop sharing their number.
WhatsApp Business Username: Setup Guide
How to set up a WhatsApp business username step by step: eligibility, name rules, what changes for customers, and how to keep automations and CRMs in sync.
#029: AI Routing, WhatsApp Templates & Pace
Invent #029: AI Routing to Roles or Members via natural language, WhatsApp Template Replies outside the 24h window, Delivery Pace for Broadcasts, and 4 new Gemini models.
MCP Explained: Connect Your Assistant to Any Tool
What MCP (Model Context Protocol) is, why it matters for business AI, and how to connect MCP servers to your Invent assistant to reach thousands of tools, no code.
Add an AI Assistant to Slack for Your Team
Bring your Invent AI assistant into Slack: mention it in channels to research answers, hand it work, and update your CRM, with no-code setup in minutes.
Connect Facebook Messenger to Your AI Assistant
How to connect Facebook Messenger to your Invent AI assistant: requirements, setup, and how a Messenger chatbot answers customers and captures leads for your business.
Zendesk AI Alternatives: Usage-Based AI
Zendesk AI vs Invent in 2026: agent seats plus metered AI resolutions versus one usage-based plan with AI included. How each bill is built and who each fits.