Last updated: August 2026
TL;DR
- Your customers ask the same things all day. An AI assistant can answer 30 of the most common ones for you, instantly, in their language, 24/7.
- From your knowledge base: hours, location, policies, product details, anything you have written down.
- With live data (Actions): order status, appointment slots, invoices, account changes.
- With a human safety net: anything sensitive or unusual is handed to your team with full context.
- Use this as a checklist: every question below is one less ticket, one less missed lead, and one less "sorry for the wait."
Here are 30 real questions your customers ask, grouped by the part of your business they touch, with an example of how an AI assistant answers each, on your website, WhatsApp, Instagram, or wherever they message. Think of it as a list of what an AI chatbot can answer for you, and a checklist of what to automate first: if a question sounds familiar, it is a candidate.
Hours, location, and the basics
These come from your knowledge base, the documents and answers you upload once, so the assistant answers them the same way every time.
"What are your opening hours?"
The assistant answers instantly, day or night, and can factor in holidays or seasonal hours you have noted.
"Where are you located, and is there parking?"
It shares your address, a map link, and any arrival details, so nobody messages "are you the shop next to the bank?"
"Do you ship internationally?"
It confirms which countries you serve, rough delivery times, and any customs notes, before the customer abandons the cart.
"What payment methods do you accept?"
Cards, transfers, cash on delivery, whatever you support, answered in one line instead of a phone call.
"Are you open on the holiday weekend?"
It checks your stated holiday hours and answers precisely, so you are not fielding the same question fifty times.
Orders and shipping
These use Actions, live calls to your systems, so the assistant answers with real data, not a canned reply.
"Where's my order?"
It looks up the order in your store or shipping system and returns the live status and tracking link.
"When will my order arrive?"
It pulls the estimated delivery date for that specific order, not a generic "3 to 5 days."
"Can I change my shipping address?"
If the order has not shipped, it updates the record or opens the change for your team, and tells the customer either way.
"Did my payment go through?"
It checks payment status and confirms, or flags a failed charge before it becomes a support ticket.
"Can I add an item to my order?"
It checks whether the order is still open and either handles it or routes it to a person, with the order already attached.
Booking and appointments
Great for salons, clinics, studios, agencies, anyone whose calendar is the business.
"Can I book an appointment for Saturday?"
The assistant checks live availability and books the slot, then confirms by message.
"What times are open this week?"
It reads your calendar and offers real openings, so there is no back-and-forth.
"Can I reschedule my appointment?"
It finds the booking, offers new slots, and updates the calendar without a call.
"Do I need to pay a deposit to book?"
It explains your booking policy and can take the deposit through a payment step if you use one.
"Can you remind me before my appointment?"
It schedules the reminder automatically, which is how you cut no-shows.
Billing, refunds, and accounts
The assistant handles the routine parts and knows when to bring in a human.
"How do I get a refund?"
It walks the customer through your refund policy and starts the request, or hands it to your team if it needs a decision.
"Can I see my invoice?"
It retrieves the invoice for that customer and sends it, no digging through email.
"Why was I charged twice?"
This is exactly the kind of sensitive question it routes to a person, with the account and the charge already in front of them.
"How do I update my card on file?"
It guides the customer to the secure update flow, without your team touching card details.
"How do I cancel my subscription?"
It explains the steps and can start the cancellation, or offer a pause or a plan change first if you want it to.
Products, plans, and recommendations
Turn "just browsing" into a sale by answering the deciding question in the moment.
"Which plan is right for me?"
It asks a couple of qualifying questions and recommends the plan that fits, the way a good salesperson would.
"Do you have this in size medium?"
It checks live stock and answers, and can suggest an alternative if it is sold out.
"What's the difference between these two products?"
It compares them from your product info, clearly, so the customer decides instead of leaving.
"Do you offer discounts for bulk orders?"
It shares your pricing tiers or routes a big deal to sales, so nothing large slips through.
"Can you recommend something for sensitive skin?"
It gives a tailored recommendation from your catalog and product notes, like a knowledgeable shop assistant.
Support and troubleshooting
The long tail of "quick questions" that quietly eats your team's day.
"How do I reset my password?"
It gives the exact steps, or triggers the reset flow, and the ticket never gets created.
"The app isn't working, can you help?"
It runs through common fixes first, and escalates to your team with the details already gathered if that does not solve it.
"How do I set this up?"
It walks through your setup guide step by step, at the customer's pace, as many times as needed.
"Can I speak to a human?"
Always yes. It hands off to your team with the whole conversation attached, so the customer never repeats themselves.
"Can you help me in Spanish?"
It detects the customer's language and answers in it automatically, no "press 2 for Spanish."
What we're building at Invent
At Invent, we build AI assistants that answer questions like these from your own content, pull live data through Actions, remember your customers, and hand off to your team the moment a human is the right call. You upload what you know, connect the tools you already use, and your assistant covers the repetitive questions across every channel so your team can focus on the ones that actually need them.
Pick five questions from this list that you answer every single day. Those are the ones to automate first.
Your customers will keep asking. The only question is who answers at 2 a.m., you or your assistant.
