Introduction
According to IBM’s 2025 Guide to AI Agents, AI systems are quickly moving from experimental tools to essential business assets, capable of autonomous planning, reasoning, and executing complex tasks while helping organizations scale workflows efficiently.
This guide will help you navigate that transition by breaking down the key concepts, practical steps, and best practices needed to build powerful AI agents with Invent.
What sets Invent agents apart?
Invent gives you everything you need to build AI agents that actually drive business results:
- Knowledge: Instantly connect data from files, websites, and custom Q&A for always-updated knowledge.
- Actions: Automate scheduling, send Slack messages, search the web, collect leads, or trigger any API workflow, all from within the chat.
- Integrations: Plug into Slack, WhatsApp Business, Instagram, Telegram and other essential tools. (Add more as Invent expands!)
- Identity & Permissions: Personalize, authorize, and secure actions for known users. Manage role-based access for your team, members or admins in any organization.
- Widget and Share: Add Invent to your site with a bubble button, through a hosted link or Embed it to your website.
- Model-Agnostic: Choose the best LLM (GPT-5, GPT-5 mini, GPT-5 nano, GPT-4.1, GPT-4.1 mini, o3, o3-mini, o4-mini, Claude 4 Sonnet, Claude 3.5 Haiku, Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.5 Flash Lite, Grok 4 and Grok 3 Mini.GPT-4o, and more) and swap models per-agent as needed.
On Invent, connect with your favorite apps and unlock unlimited actions.
What makes Invent Agents unique?
Agentic AI at Invent means:
- Contextual intelligence: Use your company’s data, wikis, docs, and more.
- Real action-taking: Book meetings, send messages or emails, escalate cases, update CRM or ticketing systems, and automate follow-ups, all in-flow.
- Knowledge & workflow sync: Push results into your stack, support tickets, CRM, docs, dashboards, wherever your data lives.
- Collaborative UX: Enable true “multiplayer” chats, invite teammates, assign roles, and interact with AI live or async.
- Seamless AI-Humans-AI Collaboration: Handover, takeover, closing, and re-opening features available through each conversation for a smooth collaboration between Humans and AI.
Best Practice workflows with Invent Agents
1. Customer Support
Instantly answer FAQs, handle order tracking, troubleshoot issues, deflect repetitive tickets, and escalate complex cases to human agents.
2. Sales & Lead Qualification
Greet website visitors, qualify prospects with questions, schedule demos, push qualified leads to a CRM, and send alerts to sales reps.
3. Meeting scheduling & calendar coordination
Book meetings, manage calendar invites, find shared availability, reschedule, and send event reminders, across platforms.
4. Knowledge base & documentation Agents
Answer user questions by referencing up-to-date product docs, company handbooks, and policies; surface helpful info from different sources.
5. Onboarding & training Assistants
Guide new hires or customers through onboarding steps, answer process questions, deliver required resources, and track progress.
6. E-commerce shopping assistants:
Product recommendations, inventory checks, and guided purchases.
7. HR & benefits Agents
Answer employee questions on PTO, payroll, and policies.
8. IT Support Bots
Troubleshooting, password resets, and system status notifications.
Discover the power of customization at Invent: bring your own use case to life today.
On Invent, easily switch between custom assistants for every business need, from banking to retail, all in one place.
Why teams choose Invent in 2025
- Workflows that multiply your team’s creativity, not just automate busywork.
- Fast, code-free agent setup using your own data.
- Pick your AI model, connect any source, trigger any action.
The most successful companies in 2025 won’t have the biggest support or sales teams, they’ll have the most effective, collaborative AI agents.
With Invent, you don’t just build chatbots. You build teammates.
