Invent

Unified Inbox

Every customer conversation in one place: WhatsApp, Instagram, email and your website chat, answered by AI and your team together.Get Started
Inbox5 open
Can I move my class to Friday?
Done! You're in Friday at 6 PM with Ana.
Daniel joined the chat
I also added a free mat rental to your booking.
Reply, or take over the chat

01Overview

One inbox, AI and people together

Every chat lands in one list. The AI answers first, and your team steps in whenever a person should.
WhatsApp
Instagram
Messenger
Email
SMS
Website chat

Every channel, one inbox

WhatsApp, Instagram, Messenger, email, SMS and your website, in one list.

I'd like to talk to someone about a refund
Routed to billing team
Assigned to DanielBilling team, online
Summary attachedMemory attached

Seamless human handoff

Out-of-scope conversations route to an active agent with the summary and memory attached. Your team just types to take over, and hands back in one click.

Just moved to Miami! Do you do evening classes too?
Facts
Member since 2024Lives in Miami
Preferences
Prefers SofiaPays by cardEvening classes
Goals
Handstand by summer

Long-term memory

Stores facts, preferences, goals and experiences for every contact, automatically, and rewrites them as things change. Weeks later, on a different channel, your assistant still knows them.

Last 7 days
4.8avg CSAT
Maria L.Maria L.Very Good
James W.James W.Good
Sofia R.Sofia R.Poor
Priya S.Priya S.Very Good

Auto CSAT

Every conversation is scored 1 to 5 the moment it closes, even the ones a human never read. Quality, measured continuously.

02Features

Everything a team needs, built in

Ready for your whole team from day one.

Every channel

WhatsApp, Instagram, email, SMS and web chat in one list.

AI replies

Answers from your knowledge and the chat so far.

Team collaboration

Assign chats and solve them together.

Contact profiles

Properties, segments, channels and every past chat.

Filters

Find chats by status, owner or resolution.

Assignment and routing

Send each chat to the right person.

Contact memories

The AI remembers what matters about each customer.

AI handoff

Hand chats between the AI and your team, with context.

Real-time updates

New messages and changes show up instantly.

03How it works

Answered in seconds, your team in control

Three steps from sign-up to a shared inbox.

Connect your channels

Every chat lands in one list.

The AI answers first

From your knowledge, day and night.

Your team steps in

Take over any chat, then hand it back.

Pair it with Assistants

Let the AI answer first, day and night.

Explore Assistants

04FAQ

Frequently Asked Questions

What is the unified inbox?

One shared inbox for every customer conversation: WhatsApp, Instagram, Messenger, TikTok, Telegram, email, SMS and your website chat, answered by AI and your team together.

How do the AI and my team share conversations?

The assistant answers first. Anyone on your team can take over a conversation at any moment and hand it back to the AI in one click.

Can I assign conversations?

Yes. Assign a conversation to a teammate or let it go to whoever is available, then filter by status or owner.

What do I see about each customer?

Their profile, segments, every channel they used, past conversations and what the AI remembers about them, right next to the chat.

Is the inbox included in every plan?

Yes. The inbox comes with every plan, including the free one.

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