TL;DR
- Invent is an AI-driven customer service platform built on deep collaboration between AI agents and human agents, turning fragmented omnichannel support into a unified, proactive experience.
- By combining multiplayer collaboration, continuous learning from human feedback, long-term customer memories, and real-time intelligence, Invent helps enterprises and business owners move from basic ticket handling to intelligent operations that scale support quality and efficiency.
Intro
The real competitive advantage comes from building a system where AI agents and human agents work together as a single, intelligent team.
At Invent, we believe the future of support is AI Agent × Human Agent collaboration. That’s why we built Invent, our AI-driven customer service platform, to turn fragmented, reactive support into a unified, proactive experience across web, WhatsApp, Instagram, and more.
Example of automated customer support conversation from Invent where an assistant processes and confirms a refund request for a customer within a chat interface.
Why “Multiplayer” support is the new standard
Traditional support tools treat AI and humans as separate layers: a bot handles simple queries, then “hands off” to a human in a different interface. That creates friction, context loss, and inconsistent experiences.
Invent’s multiplayer approach changes that. AI starts conversations, handles routine questions, and escalates only when needed, all within the same workspace where human agents operate. Everyone sees the same:
- Full conversation history
- Customer profile and preferences
- Active conversations, memories and notes
This shared context means human agents never have to ask “What happened before?” and can jump in with confidence, while AI continues to assist with suggestions, summaries, and knowledge lookups.
How human agents make the assistant smarter over time
An AI assistant is only as good as the knowledge and instructions behind it. At Invent, human agents aren’t just operators, they’re the ones who continuously improve the assistant.
Every time a human agent:
- Corrects a weak or off-brand response
- Adds a missing policy, edge case, or FAQ
- Refines tone, style, or escalation rules
They’re enriching the assistant’s instructions and knowledge base. Over time, this creates a powerful feedback loop: AI learns from real interactions, becomes more accurate, and handles more of the workload, freeing agents to focus on complex, high-value conversations.
The power of long-term, consistent memories
Customers don’t want to repeat themselves. They expect support to remember who they are, what they’ve done, and what matters to them, across days, weeks, and channels.
Invent uses a two-layer memory system to make this possible:
- Per-chat memory keeps the assistant context-aware during a single conversation.
- Global preferences memory stores key facts (language, product usage, past issues, goals) so the assistant remembers the customer across sessions.
With up to 30 persistent memories per user, the assistant can recognize returning customers, anticipate needs, and personalize responses, turning every interaction into a step forward in the relationship, not just another ticket.
Why real-time intelligence is non-negotiable
In a world of omnichannel communication, real-time intelligence is what separates good support from great support.
Real-time intelligence means:
- Seeing the full customer journey in one place: orders, support history, preferences, and active conversations.
- Understanding intent instantly, so AI can route, suggest, or resolve, not just guess.
- Enabling human agents to jump in with full context, so they spend time solving problems, not gathering facts.
Without it, support becomes reactive, fragmented, and slow. With it, teams can be proactive, unified, and fast, turning every interaction into a step forward in the relationship.
From Chatbots to intelligent operations
Invent is how enterprises move from “managing tickets” to running intelligent, human-AI operations that actually learn and improve over time.
By combining:
- Multiplayer collaboration between AI and humans
- Continuous learning from real interactions
- Long-term, consistent memories
- Real-time intelligence across channels
FAQs
What is AI + human “multiplayer” customer support?
It’s a model where AI agents and human agents share the same workspace, context, and conversation history, so they can collaborate on every interaction instead of working in separate layers. AI handles routine queries and workflows, while humans jump in for complex, emotional, or high-value conversations, all without losing context.
How is Invent different from a traditional chatbot?
Traditional chatbots sit on top of your stack, handle a narrow set of scripts, and then hand off to a human in another tool. Invent is an AI-driven customer service platform that unifies AI and humans in one place, with shared context, long-term customer memories, and real-time intelligence across channels like web (chat widget, embed or hosted link), WhatsApp, Instagram and more.
he Invent Demo dashboard displays available messaging channels, including WhatsApp Business, Instagram Direct Messages, and Slack Bot, each with management options.
Do human agents still have control over the assistant’s answers?
Yes, human agents can review, correct, and refine the assistant’s behavior by updating instructions (system prompt) and knowledge (Assistant's brain) as the voice, tone, goals, communication flow, constraints, guidelines, all with natural language. Every correction and improvement makes the assistant more accurate and more on-brand over time.
How does Invent’s long-term memory work, and what does it store?
Invent combines per-chat memory (everything relevant to the current conversation) with a global memory of key customer preferences and history. That can include language, product usage, recurring issues, important goals, preferences and facts, so the assistant remembers all context for each one of the customers and can personalize support across sessions.
Which channels does Invent support?
Invent is built for omnichannel support, bringing conversations from your website, WhatsApp, Instagram, and other key channels into a single, unified inbox. AI and human agents work off the same view, regardless of where the customer started the conversation.
Can Invent learn from my existing support tickets and knowledge base?
Yes, you can bring all your existing files, policies, documentation, so the assistant can answer questions accurately from day one. As new edge cases appear in conversations, agents can turn those into structured knowledge, which the assistant then uses in future conversations. You can also connect your website or knowledge hub directly to your AI Assistant. It will automatically scan, read, and index your web pages, turning your content into real-time, searchable knowledge for smarter, brand-accurate answers. For new website updates, you just need to "Re-index", this option is available under each page indexed.
Add Knowledge – Website Crawl: Effortlessly import website content by entering a URL, choosing crawl mode, and fine-tuning which paths to include or exclude. This process helps you tailor and streamline your knowledge base for precise indexing.
Is Invent suitable for enterprise customer service teams?
Absolutely, Invent is designed for teams that need scalable omnichannel support, fine-grained control over AI behavior, collaboration between agents, and a clear path from “simple chatbot” to intelligent, data-driven operations.
Invent helps businesses efficiently address multi-channel customer communication challenges, comprehensively enhance customer service efficiency and experience, and advance into a new era of intelligent operations.
Ready to build a customer service team where AI and humans truly work as one?
Start building now your own customer service AI system with Invent.
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