February 18, 2026
Invent is thrilled to announce a suite of new features and upgrades, boosting your team to know your customers, reach audiences more effectively, and make every interaction personal.
Sample view of Invent's customer insights panel, showcasing how businesses can track individual customer goals, preferences, conversations, and broadcast engagements for a holistic understanding
Know Your Customers
Instantly access customer properties, all previous conversations, targeted broadcasts, and actionable AI-powered memories. Deliver truly personalized service every time you connect.
Audience & Segments
Organize and enrich your entire contact database, create tailored audience segments, and drive higher engagement by reaching just the right people for every message or campaign.
Audience and Segments by Invent: Effortlessly organize and manage customers by segment, such as leads or VIPs, and instantly view their preferred communication channels, empowering personalized engagement.
Sonnet 4.6 available now
We’re excited to bring you Sonnet 4.6:
- Lightning-fast, more accurate answers from your assistant
- Better language understanding and summary capabilities
For more information about Sonnet 4.6 you can read the System Card by Anthropic
Comparison table of Anthropic’s latest models (Sonnet 4.6, Opus 4.6) against other top models like Gemini 3 Pro and GPT-5.2 across a range of metrics—showing Opus models leading in several agentic and coding benchmarks, with GPT-5.2 and Gemini 3 Pro maintaining strengths in reasoning and visual tasks.
Coming soon
Broadcasts
Send targeted messages to your audience on their favorite channels: WhatsApp, Email, SMS, and more. Easily launch campaigns, monitor delivery, and keep your brand top-of-mind.
Broadcast Campaigns by Invent (Coming Soon): Easily manage and track large-scale messaging campaigns, see recipient counts, and deliver announcements across multiple channels, including WhatsApp and email.
Ready to experience the upgrade?
Start using these features now to grow your business, improve your CX, and foster loyalty.
Stay tuned for more updates, follow us on LinkedIn and subscribe to our YouTube channel for tips and tutorials.
With love,
The Invent Team
