#007: Sonnet 4.6, Customer Insights & Segments

February 18, 2026

Invent is thrilled to announce a suite of new features and upgrades, boosting your team to know your customers, reach audiences more effectively, and make every interaction personal.

Sample view of Invent's customer insights panel, showcasing how businesses can track individual customer goals, preferences, conversations, and broadcast engagements for a holistic understanding

Know Your Customers

Instantly access customer properties, all previous conversations, targeted broadcasts, and actionable AI-powered memories. Deliver truly personalized service every time you connect.

Audience & Segments

Organize and enrich your entire contact database, create tailored audience segments, and drive higher engagement by reaching just the right people for every message or campaign.

Audience and Segments by Invent: Effortlessly organize and manage customers by segment, such as leads or VIPs, and instantly view their preferred communication channels, empowering personalized engagement.

Sonnet 4.6 available now

We’re excited to bring you Sonnet 4.6:

Lightning-fast, more accurate answers from your assistant
Better language understanding and summary capabilities

For more information about Sonnet 4.6 you can read the System Card by Anthropic

A comparison chart displaying benchmark scores for leading AI models: Sonnet 4.6, Sonnet 4.5, Opus 4.6, Opus 4.5 (all from Anthropic), Gemini 3 Pro, and GPT-5.2 (all models). The chart includes 13 benchmarks such as agentic terminal coding, agentic coding, agentic tool use, agentic search, multidisciplinary reasoning, agentic financial analysis, office tasks, and more. Highest scores are highlighted in each row, showing performance differences. Opus 4.6 and Opus 4.5 often lead in technical and task-based benchmarks, while GPT-5.2 shows strengths in graduate-level reasoning and visual reasoning with tools. Gemini 3 Pro excels in visual reasoning with tools. Sonnet and Opus models generally surpass Gemini 3 Pro and often GPT-5.2 in direct coding and agentic tasks.

Comparison table of Anthropic’s latest models (Sonnet 4.6, Opus 4.6) against other top models like Gemini 3 Pro and GPT-5.2 across a range of metrics—showing Opus models leading in several agentic and coding benchmarks, with GPT-5.2 and Gemini 3 Pro maintaining strengths in reasoning and visual tasks.

Coming soon

Broadcasts

Send targeted messages to your audience on their favorite channels: WhatsApp, Email, SMS, and more. Easily launch campaigns, monitor delivery, and keep your brand top-of-mind.

A snapshot of Invent’s user interface displays a list of broadcast campaigns with columns for campaign name, number of recipients, and communication channels. Campaigns shown include "Tesla - San Valentine's Campaign 2026" (WhatsApp), "VIP tickets reminder" (Gmail), and "Product Launch Announcement" (Gmail), each with corresponding recipient counts.

Broadcast Campaigns by Invent (Coming Soon): Easily manage and track large-scale messaging campaigns, see recipient counts, and deliver announcements across multiple channels, including WhatsApp and email.

Ready to experience the upgrade?

Start using these features now to grow your business, improve your CX, and foster loyalty.

Stay tuned for more updates, follow us on LinkedIn and subscribe to our YouTube channel for tips and tutorials.

With love,
The Invent Team