Ever wondered what a knowledge base really is, and why it's crucial when you’re creating an assistant? Let’s break it down:
What is a Knowledge Base?
A knowledge base is your assistant’s brain. It’s where answers, FAQs, how-tos, and everything else your business knows lives, making your assistant smarter, faster, and way more helpful!
Why does it matter?
The more you share about your business with your assistant, the better the results:
- Better Accuracy: Spot-on answers, every time.
- Less Back and Forth: Quicker problem-solving, happier users.
- Customized UX: Feels like it was made just for your customers! (And it must be!)
What if I do not have real data for testing?
- Draft random users: Ask your model to generate fake user profiles (try dummyjson.com/users).
- Popular FAQs: Get your assistant (individual chat) to come up with the most asked questions about your topic!
- Explore more data: Ask for random lists relevant to your field on the chat.
What type of files can be used?
- PDFs: User manuals, guides, or policies.
- Excel / CSV: Product or user lists, data tables, etc.
- Images: Product photos, ID verification, etc.
- Audio Files: Limited to 20Mb
- Images: Menus, Catalog, etc. (Invent extracts the text)
- Presentations / Slides / Powerpoint
- Text: Copy and paste information from your site or any other file. As an example you can copy the pricing list and paste it on Invent.
- Website links. Learn more here.
Upload and manage specific documents to set the knowledge scope for your assistant on Invent.
Your AI assistant can reference this info to answer questions directly.
If it doesn’t know, easy handoff to a real human!
Remember: The richer and clearer your knowledge base, the smarter your assistant!
Empower your customers, wow them with fast answers, and free up your team for what matters most.
