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Explore our latest articles, insights, and updates from our team.
Customer Service Metrics That Actually Matter
The customer service metrics that matter: CSAT, first contact resolution, response time percentiles, deflection. Formulas, examples, and how an AI assistant tracks them.
Best AI Chatbot for Small Business Compared
The best AI chatbot for small business compared: Invent, Tidio, Chatbase, ManyChat, Intercom, and Zendesk on real verified pricing, channels, and no-code setup.
AI for Real Estate: Complete AI Agent Guide
A complete guide to AI for Real Estate: how AI agents qualify leads, answer listings 24/7, book tours, and follow up on WhatsApp and web, with Invent.
WhatsApp Templates and Template Replies Guide
WhatsApp templates and Template Replies explained: what gets approved, how to reopen the 24-hour window, and how to keep support conversations moving without violating Meta's rules.
WhatsApp Username vs. Business Phone Number
WhatsApp username vs. business phone number: what's different, when to use each, and how to keep your CRM and AI assistant working when your customers stop sharing their number.
WhatsApp Business Username: Setup Guide
How to set up a WhatsApp business username step by step: eligibility, name rules, what changes for customers, and how to keep automations and CRMs in sync.
#029: AI Routing, WhatsApp Templates & Pace
Invent #029: AI Routing to Roles or Members via natural language, WhatsApp Template Replies outside the 24h window, Delivery Pace for Broadcasts, and 4 new Gemini models.
MCP Explained: Connect Your Assistant to Any Tool
What MCP (Model Context Protocol) is, why it matters for business AI, and how to connect MCP servers to your Invent assistant to reach thousands of tools, no code.
Add an AI Assistant to Slack for Your Team
Bring your Invent AI assistant into Slack: mention it in channels to research answers, hand it work, and update your CRM, with no-code setup in minutes.
Connect Facebook Messenger to Your AI Assistant
How to connect Facebook Messenger to your Invent AI assistant: requirements, setup, and how a Messenger chatbot answers customers and captures leads for your business.
Zendesk AI Alternatives: Usage-Based AI
Zendesk AI vs Invent in 2026: agent seats plus metered AI resolutions versus one usage-based plan with AI included. How each bill is built and who each fits.
Voiceflow Alternatives: AI Support Platform
Voiceflow vs Invent in 2026: a professional agent design studio metered in credits versus a support platform with published pricing, live the same day. Which job is yours?
SiteGPT Alternatives: Website AI Chat
SiteGPT vs Invent in 2026: a site-trained chatbot widget versus a full customer platform with team inbox, every channel, and white-label included. Pricing and how to switch.
Decagon Alternatives: Self-Serve AI Support
Decagon vs Invent in 2026: sales-led enterprise AI agents with custom contracts versus a self-serve platform you launch today from $29/month. Access is the difference.
Customer.io Alternatives: Two-Way AI Chat
Customer.io vs Invent in 2026: profile-priced outbound journeys versus two-way AI conversations with campaigns included. What each does when the customer writes back.
Botpress Alternatives: AI Chat Compared
Botpress vs Invent in 2026: conversation packs from $150/month versus usage-based pricing from $29. How the two meters work, what each includes, and how to choose.
Add an AI Chat Widget to Your Website, No Code
What a chat widget is, how web chat works, and how to add an AI-powered chat widget to your website with no code, so more visitors become conversations.
AI Call Routing for Customer Service, Explained
AI call routing for customer service: how AI reads each conversation, sends it to the right teammate, and lifts customer experience via faster, right-person handoffs.
#028: Chat Widget v2 & WhatsApp Control
Invent #028: Chat Widget v2 with teaser mode, channels list, and full personalization. Knowledge Grid view. WhatsApp management inside Invent. Faster onboarding.
Leadster Alternatives: AI Chat Compared
Compare Invent and Leadster on pricing, channels, and AI depth, and see when a lead-capture chatbot fits and when you need an AI agent that answers customers.
Google Sheets as a CRM: Where It Breaks
Google Sheets works as a first CRM until customers start messaging. Here are the five places a spreadsheet CRM breaks, the Actions that bridge the gap, and when to move.
Kanban CRM: Run Your Sales Pipeline on a Board
What a kanban CRM is, how to structure a sales kanban board that actually moves deals, and what to demand before you trust your pipeline to cards and columns.
Best WhatsApp Broadcast Software for Business
Compare the best WhatsApp broadcast software for business: verified pricing, broadcast limits, and AI depth, and find the tool that turns campaigns into conversations.
#027: Segment Actions & Muse Spark 1.1
Invent #027: new segment actions let your assistant organize contacts mid-chat, a refreshed sidebar, Meta's Muse Spark 1.1 in the model picker, API key rotation, and org search.