All comparisons
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vsInvent vs Zendesk AI: pricing and features
Zendesk layers metered AI on an enterprise helpdesk: seats first, then $1.50 for every automated resolution, then add-ons. Invent is a flat $29/mo plan with the AI included.The double meter$1.50per resolution
You pay for agent seats and again for every AI-resolved conversation: $1.50 committed or $2.00 pay as you go. Our AI is per message, with usage included in the plan.
A real month~$1,642/month
Three agents plus 1,000 automated resolutions cost about $1,642 a month on Suite Team at the committed rate. Invent has no per-seat fee and no per-resolution fee at all.
Included AI5resolutions per agent
Suite Team includes five automated resolutions per agent a month; allotments expire and never roll over. Past the cap you either auto-bill overage or the AI pauses.
01Pricing
Zendesk AI pricing vs Invent
Entry plans, as published. Zendesk advertises yearly-billing seat rates; AI resolutions bill on top.Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.~3,000 Auto messages≈ $32 total
White-label + custom domainIncluded
SSO + audit logsIncluded
Team inbox, CRM, broadcastsIncluded
Free trial14 days
Zendesk Suite Team$55/agent/moPer agent, at the advertised yearly rate; month-to-month prices are not published. AI resolutions bill on top.AI resolutions$1.50 to $2.00 each
Included resolutions5 per agent/mo
Copilot for agents+$50/agent/mo
Launch packages$5,000 to $30,000
3 agents + 1,000 resolutions~$1,642/mo
Prices from zendesk.com, Jul 10, 2026. Seat prices are yearly-billing rates; Zendesk does not publish month-to-month rates.
02Features
Feature comparison
The highlights. The full comparison table lives on the compare page.| Feature | Invent | Zendesk AI |
|---|---|---|
| Value | ||
| Billing model | Per message, $29 incl. | Seats + per resolution |
| Included AI usage | ~3,000 messages | 5 resolutions per agent |
| SSO and audit logs | Included | Partial or add-on |
| Support operation | ||
| Shared team inbox | Included | Included |
| Auto resolve and follow-ups | Included | Included |
| CSAT surveys | Included | Included |
| Contacts and segments | Included | Included |
Verified against zendesk.com pricing and support docs, Jul 10, 2026. See the full matrix on the compare page.
03Fine print
The fine print
All from Zendesk AI's own pricing page, Jul 10, 2026.Seats and resolutions bill separatelyThe advertised seat price is only the start: every AI-resolved conversation adds $1.50 committed or $2.00 pay as you go, billed monthly regardless of your subscription terms.
Included AI is tinyPlans include five to fifteen automated resolutions per agent a month, capped at 10,000 a year. Allotments expire and never roll over.
The advertised price is the yearly rateSeat prices on the pricing page assume annual billing. Zendesk does not publish month-to-month rates and notes they run higher.
Copilot is an add-onThe agent copilot costs $50 per agent a month on top, and the bundled version pauses after five uses per agent.
Implementation is a projectZendesk sells its own launch packages at $5,000 to $30,000 over four to eight weeks. Invent onboards self-serve, and our migration call is free.
Leaving Zendesk AI? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your Zendesk AI setup. Sources, instructions, integrations.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
Common questions
How much does Zendesk AI cost per resolution?
Automated resolutions cost $1.50 at committed volume or $2.00 pay as you go, on top of seats from $55 per agent at the yearly rate. Invent has no per-resolution fee: usage is per message, with $29 included in the plan.
Is Zendesk worth it for a small team?
Zendesk brings real enterprise depth: workflows, a marketplace and workforce tools. But three agents with 1,000 AI resolutions a month land around $1,642, and its own launch packages start at $5,000. Small teams usually get further with a flat $29/mo plan they can set up themselves.
What is a good Zendesk AI alternative?
Invent covers the AI agent, shared inbox, CRM and channels in one $29/mo plan with usage included, white-label and SSO in the base price, and a free migration call to move you over.
Which is better, Invent or Zendesk?
For large support orgs that need deep ticketing workflows, workforce management and a big app marketplace, Zendesk earns its price. For teams that want AI answering most conversations without per-seat and per-resolution meters, Invent is the simpler, far cheaper bet.
How do I migrate from Zendesk to Invent?
Book a short migration call and we move your knowledge, macros and channels into Invent for you. You run both side by side before switching.