August 21, 2026
TL;DR:
- TikTok DM automation: TikTok is now a native Invent channel. Your AI assistant answers, qualifies, and sells right in your DMs.
- Slash commands: type / in any Inbox chat to fire your saved quick responses.
- Segments in the Inbox: see and assign contact segments right from the chat list.
- Org Selector, refreshed: find any organization as you type.
- Org Search: usage, billing, settings, and every section one keystroke away with Cmd+K.
- Shorter WhatsApp setup: one question up front, fewer steps in the Meta flow.
Fresh out the oven, and this one has been requested for months. Batch #033 puts your assistant on TikTok and shaves clicks off everything else.
TikTok DM automation
TikTok joins WhatsApp, Instagram, Messenger, and your website as a native channel. Connect your account and your AI assistant answers every DM in seconds, day and night: prices, availability, booking, order questions. Every conversation lands in the same unified Inbox with the same customer memory, and you can take over any chat with one click.
Getting eligible takes two taps in the TikTok app: switch to a Business account under Settings and privacy → Account (no verification needed), and allow messages from Everyone under Settings and privacy → Privacy → Direct messages. Then connect the channel from your assistant's Channels tab. The full walkthrough, including which account regions are supported, is in our TikTok DM automation guide.
One Connect button between your assistant and your TikTok DMs.
A TikTok DM in the unified Inbox: same customer memory, same takeover, new channel.
Slash commands in the Inbox
The Inbox now speaks slash. Type / in any chat to pull up your quick responses and fire the right one without leaving the keyboard. Less clicking around, faster answers for your customers.
Type / and your saved replies are one keystroke away.
Segments in the Inbox
Contact segments now show in the Inbox chat list, under each conversation. You know who's a new lead, who's qualified, and who's a closed client before you open the chat. Assigning is just as quick: right-click any conversation, pick Segments, and move the contact to its new stage.
Every conversation wears its stage: see and assign segments right from the chat list.
Org Selector, refreshed
Running multiple organizations? The refreshed Org Selector now has search. Start typing and jump straight to any organization or sub-organization. Agencies with dozens of client orgs, this one is for you.
Type a name, you're there: every org and sub-organization, one search away.
Org Search
Org Search finds anything under your organization. Press Cmd+K (Ctrl+K on Windows) or click the search icon, and jump to Usage, Billing, Sub-Organizations, or straight into sections like Inbox, Analytics, and Broadcasts. Spending caps, billing, and settings are one keystroke away, from anywhere in the app.
Usage, billing, and sub-organizations, one keystroke from wherever you are.
Shorter WhatsApp setup
Connecting WhatsApp now asks one question up front: keep using your WhatsApp Business app, or connect a new number. Your answer trims the steps in the Meta flow, so your assistant is answering sooner either way.
One question up front, and the Meta flow gets shorter.
Why it matters
Your customers are already DMing businesses on TikTok, and unanswered DMs are unclosed sales. This batch puts an assistant behind those messages and makes the daily workflow faster everywhere else: replies by keystroke, orgs by search, WhatsApp live in fewer steps.
With love,
The Invent Team
Conversational AI for Business Growth
