vs

Invent vs Tidio: pricing, Lyro AI and channels

Tidio is a live-chat suite where the AI, Lyro, is a separate add-on from $39 a month billed per conversation. Invent is AI-first at $29/mo, usage included.

Lyro add-on$39+a month, on top

Lyro is billed separately from your plan, from $39 a month and about $0.70 per conversation as volume grows. Invent includes $29 of usage in the base plan, with overage simply per message.

Model choiceLyro only

Lyro runs on Tidio's own stack, Anthropic's Claude plus in-house models, with no option to pick the model yourself. Invent lets you choose the model per assistant, so you tune cost and quality yourself.

Enterprise gates$2,999for SSO

MCP needs the Plus plan, from $300 a month plus usage, and SSO sits on Premium around $2,999, both contact-sales tiers. Invent includes SSO, audit logs and MCP in the $29/mo plan.

01Pricing

Tidio pricing vs Invent

The realistic AI setup, billed monthly. The scenario: about 3,000 AI messages a month.

Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.

~3,000 Auto messages≈ $32 total

White-label + custom domainIncluded

SSO + audit logsIncluded

Team inbox, CRM, broadcastsIncluded

Free trial7 days

Tidio Starter + Lyro$29/month10 seats and 100 conversations, but Lyro AI is a separate add-on from $39 a month. More AI usage buys bigger conversation buckets.

A ~3,000-message month~$379/mo

Lyro AIAdd-on, from $39/mo

Choice of AI modelLyro only

Remove Tidio brandingPlus, from $300/mo

Free plan50 conversations, no ongoing AI

Live prices, monthly billing, Jul 21, 2026. Advertised rates assume annual billing and run about a fifth lower. Lyro is metered per conversation, not per message, at about $0.70 each; we read ~3,000 AI messages as roughly 500 Lyro conversations. Self-serve buckets stop at 1,000 conversations; past that Tidio quotes you.

02Features

Feature comparison

The highlights. The full comparison table lives on the compare page.

Feature	Invent	Tidio
Value
Billing model	Per message, $29 incl.	Plan + Lyro add-on
Remove "Powered by"	Included	From $300/mo
SSO and audit logs	Included	Enterprise
AI agent
Choice of AI model	Included	Not available
Remembers returning customers	Included	Limited capability
MCP support	Included	Plus
Channels and voice
SMS	Included	Not available
Voice replies in chat	Included	Not available
AI phone calls	Soon	Not available

Verified against tidio.com pricing and help center, monthly billing, Jul 21, 2026. See the full matrix on the compare page.

03Fine print

The fine print

All from Tidio's own pricing page, Jul 21, 2026.

Advertised prices assume annual billingThe pricing page headlines annual rates. On monthly billing every plan and Lyro bucket costs roughly a fifth more, since annual billing is sold as two months free.

Lyro AI costs $39 a month on topYour base plan includes only a one-time batch of free Lyro conversations. Ongoing AI is a separate add-on from $39 a month, bought in conversation buckets.

The 15-minute reset inflates countsA Lyro conversation closes after 15 minutes idle, so a returning visitor starts a new billable conversation. Choppy, multi-touch support burns through buckets faster than one chat per conversation implies, at about $0.70 each.

The best features sit behind salesMCP needs Plus, which starts at $300 a month plus metered usage, while SSO, guaranteed resolution and pay-per-resolution need Premium, indicatively $2,999. Neither publishes a final price; both route through sales.

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Common questions

How much does Tidio cost?

The live-chat plans start free, then Starter at $29 a month. Lyro AI is a separate add-on from $39 a month. Branding removal and MCP need Plus, from $300 a month plus usage, and SSO or guaranteed resolution sit on Premium, indicatively $2,999. Invent starts at $29/mo with AI usage and white-label included.

How is Tidio's Lyro AI billed?

Per conversation, in monthly buckets from $39, working out to about $0.70 a conversation as you scale. A conversation is any chat with at least one AI reply, and a thread reopens after 15 minutes idle. Every account gets 50 free conversations to start.

Does Tidio have a free plan?

Yes, a free plan with 50 monthly conversations, 10 seats and 50 one-time Lyro AI conversations, plus a 7-day trial. Ongoing AI needs a paid Lyro add-on.

Which is better, Invent or Tidio?

Tidio is a mature live-chat suite with a genuine free plan, and Lyro adds AI on top. Invent is AI-first: the agent, inbox, CRM and channels share one $29/mo plan, with your choice of model, white-label and SSO included. For human-led live chat Tidio is solid; for AI-run support Invent does more for less.

How do I migrate from Tidio to Invent?

Book a short migration call and we move your knowledge, instructions and channels for you. You compare both side by side before switching.

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