Compare
Compare AI customer support platforms
Feature by feature, price by price. Where a competitor wins, we say so.What 3,000 AI messages a month cost
About 100 customer messages a day, answered by AI on each platform's cheapest capable monthly plan.
Invent$29 plan, Auto model
~$32
SiteGPTStarter plan
$39
CrispEssentials + AI credits
~$125
ChatbaseStandard plan
$150
Fin (formerly Intercom)~265 outcomes + seat
~$300
BotpressPlus + convo packs
~$319
TidioStarter + Lyro AI add-on
~$379
Prices last verified Jul 21, 2026, monthly billing. Invent: the $29/mo plan covers ~3,000 Auto-model messages. SiteGPT: Starter, which includes 4,000 messages. Chatbase: Standard $150 (Hobby credits fall short). Fin: ~265 outcomes plus one seat. Crisp: Essentials plus AI usage credits. Botpress: Plus with overage packs. Tidio: Starter plus the Lyro AI add-on, which is priced per conversation, for roughly 500 conversations. Voiceflow publishes no pricing; Manychat bills by active contacts, not messages.
01Feature matrix
Comparison table
Everything that matters when you run AI and human support together, across nine platforms.IncludedLimited capabilityNot availablePlan nameComplete, from that plan up
| Feature |  Invent |  Chatbase |  Fin |  Voiceflow |  Botpress |  Manychat |  Crisp |  SiteGPT |  Tidio |
|---|---|---|---|---|---|---|---|---|---|
| AI agent | |||||||||
| Custom instructions and persona | Included | Included | Included | Included | Included | Limited capability | Included | Included | Included |
| Choice of AI model | Included | Included | Not available | Included | Included | Limited capability | Included | Included | Not available |
| Multilingual replies | Included | Included | Included | Included | Included | Limited capability | Included | Included | Included |
| Remembers returning customers | Included | Limited capability | Limited capability | Included | Included | Not available | Not available | Not available | Limited capability |
| Visual workflows | Included | Not available | Advanced | Included | Included | Included | Limited capability | Not available | Included |
| Knowledge | |||||||||
| Train from your website | Included | Included | Included | Included | Included | Limited capability | Limited capability | Included | Included |
| Files and documents | Included | Included | Included | Included | Included | Not available | Limited capability | Included | Included |
| Q&A pairs | Included | Included | Included | Limited capability | Limited capability | Limited capability | Limited capability | Included | Included |
| Scope knowledge per agent | Included | Included | Limited capability | Included | Included | Not available | Limited capability | Included | Limited capability |
| Actions and integrations | |||||||||
| Custom API actions | Included | Included | Included | Included | Included | Limited capability | Limited capability | Limited capability | Limited capability |
| Prebuilt integrations | 50+ | Included | Included | Limited capability | Included | Pro | Included | Limited capability | Included |
| Ask before the AI acts | Included | Not available | Included | Not available | Limited capability | Limited capability | Not available | Not available | Not available |
| MCP support | Included | Not available | Included | Included | Limited capability | Not available | Limited capability | Limited capability | Plus |
| Built-in tools | |||||||||
| Send and receive files | Included | Included | Included | Limited capability | Included | Included | Included | Not available | Included |
| Interactive buttons and options | Included | Included | Limited capability | Included | Included | Included | Included | Limited capability | Included |
| Request customer location | Included | Not available | Not available | Not available | Not available | Limited capability | Not available | Not available | Not available |
| Send a location | Included | Not available | Not available | Not available | Included | Not available | Not available | Not available | Not available |
| Per-field AI data controls | Included | Not available | Limited capability | Not available | Not available | Limited capability | Limited capability | Limited capability | Not available |
| Block contact from the chat | Included | Not available | Included | Not available | Not available | Not available | Included | Not available | Included |
| Channels | |||||||||
| Web widget | Included | Included | Included | Included | Included | Not available | Included | Included | Included |
| Included | Included | Included | Limited capability | Included | Pro | Essentials | Not available | Included | |
| Instagram and Messenger | Included | Included | Included | Limited capability | Included | Included | Essentials | Limited capability | Included |
| TikTok | Included | Not available | Not available | Not available | Not available | Included | Not available | Not available | Not available |
| Slack | Included | Included | Included | Limited capability | Included | Not available | Included | Growth | Limited capability |
| SMS | Included | Not available | Included | Limited capability | Limited capability | Limited capability | Essentials | Not available | Not available |
| Humans and inbox | |||||||||
| Shared team inbox | Included | Standard | Included | Not available | Included | Business | Included | Limited capability | Included |
| AI to human handoff | Included | Standard | Included | Limited capability | Included | Limited capability | Included | Limited capability | Included |
| Auto resolve and follow-ups | Included | Not available | Included | Not available | Included | Not available | Limited capability | Not available | Included |
| CSAT surveys | Included | Not available | Included | Limited capability | Included | Not available | Limited capability | Not available | Included |
| CRM and data | |||||||||
| Contacts and segments | Included | Limited capability | Included | Not available | Not available | Included | Included | Limited capability | Included |
| Broadcast campaigns | Included | Limited capability | Included | Not available | Not available | Pro | Included | Not available | Limited capability |
| AI collects contact details | Included | Included | Included | Limited capability | Included | Included | Included | Included | Included |
| Visual boards and pipelines | Soon | Not available | Not available | Not available | Not available | Not available | Not available | Not available | Not available |
| Voice | |||||||||
| Voice replies in chat | Included | Limited capability | Not available | Included | Limited capability | Not available | Not available | Not available | Not available |
| AI phone calls | Soon | Limited capability | Limited capability | Included | Limited capability | Not available | Limited capability | Not available | Not available |
| White-label | |||||||||
| Remove "Powered by" | At $29/mo | +$99/mo | Advanced | Business | At $189/mo | Paid plans | At $295/mo | +$39/mo | Plus |
| Full white-label, your branding | At $29/mo | Enterprise | Not available | Limited capability | Limited capability | Not available | At $295/mo | Limited capability | Not available |
| Custom domain | At $29/mo | Enterprise +$199/mo | Limited capability | Limited capability | Limited capability | Not available | Essentials | Limited capability | Not available |
| SSO and audit logs | At $29/mo | Enterprise | Expert | Limited capability | Limited capability | Not available | Limited capability | Not available | Enterprise |
| Pricing | |||||||||
| Starts at (billed monthly) | At $29/mo | At $40/mo | $0.99/outcome + seats | No public pricing | At $189/mo | At $17/mo | At $45/mo | At $39/mo | At $29/mo |
| Billing model | Per message, $29 incl. | Credits | Per outcome + seats | Credits | Convo packs | Active contacts | Flat + AI credits | Message tiers | Plan + AI add-on |
| Free option | 100 msgs/mo + 7-day trial | 50 credits, 7-day trial | 14-day trial | Free plan | 100 convos/mo | Free plan | Free plan, 14-day trial | Free trial | Free plan, 7-day trial |
Verified on each vendor's live pricing page, monthly billing, Jul 21, 2026. Spotted something outdated? Tell us and we will fix it.
02Value
Included at $29
Three things the others gate behind add-ons, top tiers, or enterprise contracts.White-label, included$0extraYour logo, your domain, no "Powered by" badge.
InventIncluded at $29/mo
Chatbase badge removal+$99/mo
Chatbase white-labelEnterprise
SiteGPT badge removal+$39/mo
Crisp white-label$295/mo plan
Messages per dollar6xMore AI messages than Chatbase, for less money.
Invent, $29~3,000 Auto messages
Chatbase, $40500 credits
Fin, per outcome$0.99 + seats
Auto picks the modelper message
The whole stack1planNot just a chatbot. The full support operation.
Auto follow-ups, auto resolve, CSATincluded
Team inbox and broadcastsincluded
SSO and audit logsincluded
Elsewhere$150 to $939 tiers
Switching? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your current setup. Any platform works.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
03Deep dives
Head to head
Detailed breakdowns against each platform, with pricing at your volume.vsChatbaseSame simplicity, plus an inbox, CRM and more integrations.Read the comparison →vsFin (formerly Intercom)The same resolution engine without the fee per outcome.Read the comparison →vsVoiceflowSkip the canvas. Launch a working support agent today.Read the comparison →vsBotpressEverything included, no developer required.Read the comparison →vsManychatReal AI answers from your content, not canned reply flows.Read the comparison →vsCrispAn AI-first inbox instead of a chat tool with AI bolted on.Read the comparison →vsSiteGPTYour site-trained bot, plus every channel your customers use.Read the comparison →vsTidioAI usage included, not a per-conversation add-on that scales up.Read the comparison →04Adjacent platforms
Also compared
Adjacent platforms people also ask about. Different shapes, same trade: seats, resolutions, or contracts instead of one flat plan.
Enterprise helpdeskZendesk AIAI agents ride on Suite seats and bill per automated resolution on top.From $69/agent/moMonthly rate; yearly billing is cheaper. AI resolutions extra.Read the comparison →
SMB helpdeskHelp ScoutPer-seat inbox with AI answers billed per resolution.From $30/user/moAI Answers billed per resolution on top.Read the comparison →
Enterprise AI conciergeDecagonSales-led enterprise deployments. No self-serve, no published pricing.No public pricingSales-led. Per conversation or per resolution.Read the comparison →
Marketing automationCustomer.ioJourneys and campaigns with an AI agent attached. Built for marketing, not support.From $100/moPremium from $1,000/mo.Read the comparison →
Personal AI assistantLindyRuns your inbox and calendar. Built for you, not for your customers.From $49.99/moUsage-capped tiers to $199.99/mo.Read the comparison →
WhatsApp business inboxrespond.ioOmnichannel WhatsApp inbox. AI starts one tier up, and contacts are metered.From $79/moAI needs Growth, $159/mo. Contacts metered on top.Read the comparison →
WhatsApp business inboxWatiWhatsApp-first inbox for small teams. Seats are capped and AI agents cost extra.From $69/mo3 seats, no extras. AI agents priced separately.Read the comparison →
Messaging APIsBird (formerly MessageBird)Channel APIs for developers. Email today, WhatsApp still marked coming soon.From $15/mo (email)Email plans only. Other channels not yet priced.Read the comparison →
SMB helpdeskFreshdeskClassic per-agent helpdesk. Freddy AI is billed per session on top of seats.From $23/agent/moPer agent. AI sessions $49 per 100 after the first 500.Read the comparison →
Enterprise CRM agentsSalesforce AgentforceAI agents for Salesforce orgs, metered in credits per action.$500 per 100k credits$0.10 per action, plus your Salesforce licences.Read the comparison →
Enterprise AI conciergeSierraEnterprise AI agents priced per outcome. Demo first, no self-serve.No public pricingSales-led. Outcome-based contracts.Read the comparison →
Open-source inboxChatwootOpen-source inbox you can host yourself. AI runs on metered credits.Free self-host · $19/agent/moPer agent, billed annually. AI credits $20 per 1,000.Read the comparison →
B2B sales chatDrift (now Salesloft)Retired B2B sales chat. Salesloft moved its customers onto 1mind.Retired, no public pricingProduct retired. Pricing was never public.Read the comparison →
Messaging sales CRMKommo (formerly amoCRM)Messenger-first sales CRM. Priced per seat, and only sold six months at a time.From $15/user/moBilled $90 per user, six months up front.Read the comparison →
Marketing automationKlaviyoEcommerce email and SMS. You pay for every profile stored, not for messages sent.$45/mo at 1,500 profilesPrice climbs with every profile you keep.Read the comparison →
Live chat softwareLiveChatClassic live chat, per seat. The AI bot is a separate product with its own bill.From $25/user/moAI chatbot is a separate product from $52/mo.Read the comparison →
Messaging APIsTwilioThe messaging API everyone builds on. It sends; your team builds the rest.$0.005 per messagePlus Meta fees. No subscription, no product.Read the comparison →
Messaging APIs360dialogWhatsApp API access billed per number. No inbox, no agent, no campaigns.From €49/number/moPer WhatsApp number. Meta fees on top.Read the comparison →
Workflow automationZapierConnects your apps to each other. Good plumbing, no customer-facing surface.From $29.99/mo750 tasks. More tasks, higher tier.Read the comparison →
Workflow automationn8nOpen-source workflow automation. A toolkit to build with, not a support product.From €20/mo · free self-host2,500 executions, billed annually.Read the comparison →Common questions
What is the best AI customer support platform?
It depends on what you run. Invent is built AI-first: one $29/mo plan bundles the AI agent, a shared team inbox, contacts, broadcasts and CSAT, with about 3,000 AI messages and full white-label included. Chatbase and SiteGPT are lighter website bots, while Crisp, Tidio and Zendesk layer AI onto a live-chat suite and bill it on top. Compare them feature by feature above.
What is the cheapest AI customer support platform?
Among the platforms compared here, Invent has the lowest entry cost for real usage: $29/mo includes usage worth about 3,000 Auto-model messages, and per-message rates start at $0.001. Most rivals bill per seat, per resolution, or in credit bundles that run out.
How does Invent pricing compare to credits and per-resolution billing?
Most platforms meter AI in a way that climbs with your support volume: credit bundles that run out, a fee per resolution or outcome, or a per-conversation add-on. Invent bills per message with usage included in the $29/mo plan and overage from $0.001 a message, so the cost stays predictable as you grow.
Which platforms put the AI behind a higher plan?
Several do. Crisp needs its middle plan before AI training and the bot builder switch on, Tidio sells its Lyro AI as a separate add-on from $39 a month, and enterprise suites gate AI resolutions and SSO behind their top tiers. Invent includes the agent, every channel and SSO in the $29/mo plan.
Which AI support platforms include white-label?
Invent includes full white-label, a custom domain, SSO and audit logs at $29/mo. Chatbase charges $99 a month just to remove its badge and gates white-label behind Enterprise; Crisp requires its top plan; SiteGPT sells badge removal as an add-on.
Can one AI agent work across WhatsApp, Instagram and my website?
Yes. In Invent a single agent answers on your website widget, WhatsApp, Instagram, Messenger, Slack and SMS, sharing the same knowledge and inbox. Many tools cover the web widget well but treat extra channels as add-ons or higher tiers, and some skip SMS entirely.
Do I need to be technical to set up an AI support agent?
No. Invent trains on your website and files in minutes, and you guide the agent in plain language, with no canvas or developer required. You can go live the same day and add channels, actions and a team inbox as you grow.
Can I migrate my existing chatbot to Invent?
Yes. Book a short migration call and we rebuild your agent for you: knowledge, instructions, channels and branding. You test it side by side and go live when you are happy.
How is this comparison verified?
Every price and mark was checked on each vendor's public pricing page using monthly billing, last verified Jul 21, 2026. If you spot something outdated, tell us and we will fix it.