All comparisons
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vsInvent vs Fin (formerly Intercom): pricing and features
Fin-level answers without the meter: Fin bills $0.99 every time the AI resolves something, plus seats. We bill per message, from $0.001, with $29 of usage included.Per interaction$0.99vs cents
Fin meters every resolved conversation at $0.99. Here a resolution is a handful of messages that cost a few cents on Auto.
The monthly floor~$50minimum
Fin has a monthly minimum of 50 outcomes, so a quiet month still costs about $50 before seats. Our floor is $29, usage included.
At 3,000 messages~9xless
About $32 here vs ~$300 at Fin for the same month of support: ~265 outcomes at $0.99 plus one $39 seat.
01Pricing
Fin (formerly Intercom) pricing vs Invent
Entry pricing, billed monthly. The scenario: about 3,000 AI messages, roughly 265 resolved conversations.Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.~3,000 Auto messages≈ $32 total
White-label + custom domainIncluded
SSO + audit logsIncluded
Team inbox, CRM, broadcastsIncluded
Free trial14 days
Fin AI Agent$0.99/outcome50 outcomes per month minimum. Inbox seats from $39 a month each on top.~265 outcomes + 1 seat~$280/mo
Quiet month (50-outcome min)~$50 + seats
Conversation analysis (Pro)+$99 / 1,000 convos
Copilot for agents+$35/user/mo
Full white-labelNot available
Live prices, Jul 10, 2026. Fin math: 265 outcomes at $0.99 plus one $39 helpdesk seat.
02Features
Feature comparison
The highlights. The full comparison table lives on the compare page.| Feature | Invent | Fin (formerly Intercom) |
|---|---|---|
| Value | ||
| Billing model | Per message, $29 incl. | $0.99/outcome + seats |
| Monthly floor | $29, usage included | ~$50 + seats |
| White-label and custom domain | Included | Partial or add-on |
| Choice of AI model | Included | Not available |
| Support operation | ||
| Shared team inbox | Included | Included |
| Auto resolve and follow-ups | Included | Included |
| CSAT surveys | Included | Included |
| Contacts and segments | Included | Included |
| Agent capabilities | ||
| Ask before the AI acts | Included | Partial or add-on |
| Per-field AI data controls | Included | Partial or add-on |
| Request customer location | Included | Not available |
| MCP support | Included | Included |
| Visual workflows | Included | Partial or add-on |
| Voice replies in chat | Included | Not available |
| AI phone calls | Soon | Partial or add-on |
Verified against fin.ai pricing, Jul 10, 2026. Fin is the strongest rival on features; the difference is the bill. Full matrix on the compare page.
03Fine print
The fine print
All from Fin (formerly Intercom)'s own pricing page, Jul 10, 2026.A better bot means a bigger billFin bills $0.99 for every resolved conversation. The more your AI improves, the more you pay. Per-message pricing gets cheaper as your bot gets sharper.
You pay even in quiet monthsThe 50-outcome monthly minimum means about $50 every month, busy or not, before any seats.
Seats are on top of outcomesThe inbox costs from $39 per helpdesk seat per month, in addition to what the AI resolves.
Insights are add-onsConversation analysis is $99 per 1,000 conversations. Copilot for your agents is $35 per user per month. Here analytics are part of the plan.
Fin is being acquired by SalesforceSalesforce announced a definitive agreement in 2026 to acquire Fin (formerly Intercom) for about $3.6B. Acquisitions of this size often reshape pricing, packaging and roadmaps, worth weighing before you commit.
Leaving Fin (formerly Intercom)? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your Fin (formerly Intercom) setup. Sources, instructions, integrations.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
Common questions
Which is better, Invent or Fin (formerly Intercom)?
Fin is a strong enterprise AI agent, and on features the two are close. The difference is the bill: Fin charges $0.99 per resolved conversation plus seats, while Invent is a flat $29/mo plan with usage included. Teams that want predictable costs and white-label pick Invent; teams already deep in Intercom may prefer Fin.
Is Invent a good alternative to Fin (formerly Intercom)?
For teams that want Fin-level automation without per-outcome billing, yes. Invent includes auto resolve, follow-ups, CSAT and a team inbox in one flat $29/mo plan.
How does Fin pricing compare to Invent?
Fin bills $0.99 for every resolved conversation plus helpdesk seats from $39 a month. Invent bills per message with $29/mo including about 3,000 Auto-model messages, so a busier or smarter agent does not raise the bill per answer.
Does Fin have a monthly minimum?
Yes, 50 outcomes a month, about $50 even in a quiet month, before seats. Invent has no usage minimum beyond the $29/mo plan, which already includes usage.
How do I migrate from Fin to Invent?
Book a short migration call and we rebuild your content sources, guidance and channels here. You compare both agents side by side before switching.
Is Fin being acquired by Salesforce?
Yes. Salesforce announced a definitive agreement to acquire Fin (formerly Intercom) for about $3.6B. Pricing, packaging and roadmap can change during and after an acquisition. Invent is independent, with a flat $29/mo plan.