vs

Invent vs Fin (formerly Intercom): pricing and features

Fin-level answers without the meter: Fin bills $0.99 every time the AI resolves something, plus seats. We bill per message, from $0.001, with $29 of usage included.

Per interaction$0.99vs cents

Fin meters every resolved conversation at $0.99. Here a resolution is a handful of messages that cost a few cents on Auto.

The monthly floor~$50minimum

Keep your own helpdesk and Fin sets a 50-outcome monthly minimum, so a quiet month still costs about $50. Run Fin on Intercom instead and there is no outcome minimum, but you pay for at least one seat. Our floor is $29, usage included.

At 3,000 messages~9xless

About $32 here vs ~$300 at Fin for the same month of support: ~265 outcomes at $0.99 plus one $39 seat.

01Pricing

Fin (formerly Intercom) pricing vs Invent

Entry pricing, billed monthly. The scenario: about 3,000 AI messages, roughly 265 resolved conversations.

Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.

~3,000 Auto messages≈ $32 total

White-label + custom domainIncluded

SSO + audit logsIncluded

Team inbox, CRM, broadcastsIncluded

Free trial7 days

Fin AI Agent$0.99/outcomeInbox seats from $39 a month each on top. Bring your own helpdesk instead and a 50-outcome monthly minimum applies.

~265 outcomes + 1 seat~$300/mo

Quiet month, own helpdesk (50 min)~$50

Conversation analysis (Pro)+$99 / 1,000 convos

Copilot for agents+$35/user/mo

Full white-labelNot available

Live prices, Jul 21, 2026. Fin math: 265 outcomes at $0.99 plus one $39 helpdesk seat at monthly billing; fin.ai headlines a lower seat rate that assumes an annual commitment.

02Features

Feature comparison

The highlights. The full comparison table lives on the compare page.

Feature	Invent	Fin (formerly Intercom)
Value
Billing model	Per message, $29 incl.	$0.99/outcome + seats
Monthly floor	$29, usage included	~$50 + seats
White-label and custom domain	Included	Limited capability
Choice of AI model	Included	Not available
Support operation
Shared team inbox	Included	Included
Auto resolve and follow-ups	Included	Included
CSAT surveys	Included	Included
Contacts and segments	Included	Included
Agent capabilities
Ask before the AI acts	Included	Included
Per-field AI data controls	Included	Limited capability
Request customer location	Included	Not available
MCP support	Included	Included
Visual workflows	Included	Advanced
Voice replies in chat	Included	Not available
AI phone calls	Soon	Limited capability

Verified against fin.ai pricing, Jul 21, 2026. Fin is the strongest rival on features; the difference is the bill. Full matrix on the compare page.

03Fine print

The fine print

All from Fin (formerly Intercom)'s own pricing page, Jul 21, 2026.

A better bot means a bigger billFin bills $0.99 for every resolved conversation. The more your AI improves, the more you pay. Per-message pricing gets cheaper as your bot gets sharper.

Keeping your helpdesk sets a floorRun Fin on top of your existing helpdesk and the 50-outcome monthly minimum means about $50 every month, busy or not, with unused outcomes expiring.

Seats are on top of outcomesThe inbox costs from $39 per helpdesk seat per month, in addition to what the AI resolves.

Insights are add-onsConversation analysis is $99 per 1,000 conversations. Copilot for your agents is $35 per user per month. Here analytics are part of the plan.

Fin is being acquired by SalesforceSalesforce announced a definitive agreement in 2026 to acquire Fin (formerly Intercom) for about $3.6B. Acquisitions of this size often reshape pricing, packaging and roadmaps, worth weighing before you commit.

Leaving Fin (formerly Intercom)? We move you over, free

Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.

1Book a 30-minute callShow us your Fin (formerly Intercom) setup. Sources, instructions, integrations.

2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.

3You flip the switchTest it side by side, go live when you are happy.

Common questions

Which is better, Invent or Fin (formerly Intercom)?

Fin is a strong enterprise AI agent, and on features the two are close. The difference is the bill: Fin charges $0.99 per resolved conversation plus seats, while Invent is a flat $29/mo plan with usage included. Teams that want predictable costs and white-label pick Invent; teams already deep in Intercom may prefer Fin.

Is Invent a good alternative to Fin (formerly Intercom)?

For teams that want Fin-level automation without per-outcome billing, yes. Invent includes auto resolve, follow-ups, CSAT and a team inbox in one flat $29/mo plan.

How does Fin pricing compare to Invent?

Fin bills $0.99 for every resolved conversation plus helpdesk seats from $39 a month. Invent bills per message with $29/mo including about 3,000 Auto-model messages, so a busier or smarter agent does not raise the bill per answer.

Does Fin have a monthly minimum?

On the plan that keeps your existing helpdesk, yes: 50 outcomes a month, about $50 even in a quiet month. On Fin with the Intercom helpdesk there is no outcome minimum, but you still pay for at least one seat. Invent has no usage minimum beyond the $29/mo plan, which already includes usage.

How do I migrate from Fin to Invent?

Book a short migration call and we rebuild your content sources, guidance and channels here. You compare both agents side by side before switching.

Is Fin being acquired by Salesforce?

Yes. Salesforce announced a definitive agreement to acquire Fin (formerly Intercom) for about $3.6B. Pricing, packaging and roadmap can change during and after an acquisition. Invent is independent, with a flat $29/mo plan.

Other comparisons

Start Building Your Assistant For Free

No credit card required.