Analytics

Headline numbers for the whole organization: total contacts, messages, open and resolved conversations, and average CSAT. The all-time snapshot, not date-ranged.

Per-assistant stats: conversations handled, closed by AI vs closed by human, and transferred to human. Answers "which assistant resolves the most on its own".

Per-human-agent stats: conversations they closed, closed by AI on their chats, and transfers received. Answers "how are my human agents doing".

Resolution and human-response SLA: average and median time to resolve a conversation, and average and median time for a human to respond after a transfer.

Conversation counts grouped by channel (WhatsApp, Messenger, web widget, ...). Answers "which channels drive the most conversations".

New, unsubscribed and blocked contacts over time with a running total, bucketed by day, week or month. Answers "is my audience growing".

Contact counts grouped by the channel they arrived on. Answers "where do my contacts come from".

Segments ranked by how many contacts they contain, largest first.

Per-workflow run stats: total runs, completed, failed, canceled and success rate.