Hey there, it’s almost April, and today we’re rolling out some fresh updates to help your business shine.
Here’s what’s new:
Smarter Referral tracking across channels
Now you can see where every new conversation comes from: Messenger, WhatsApp, Instagram, and even your website (with UTM support). Perfect for keeping tabs on all your marketing channels and knowing what’s working.
Product referrals meet customer satisfaction: After sharing product details in WhatsApp chat, instant CSAT feedback confirms a “Very Good” experience, all in one view.
Session management for security and control
Manage your account logins across devices. See all your active sessions, log out remotely, and keep your data secure.
Session management puts you in control: Instantly view, manage, and terminate any active login for enhanced security and seamless activity—wherever you are.
AI Assistants now use fewer tokens
Our AI Assistants and Knowledge Base are more efficient, saving you up to 50% on token usage. More automation power, lower costs for your business.
You can now share CSVs on WhatsApp
Send CSV files back and forth right in your WhatsApp chats. Data sharing just got a whole lot simpler.
CSV support, built-in: Instantly share and process CSV files during chat—your assistant reads, understands, and responds to product data on the spot.
Your WhatsApp catalog, powered by AI
Your AI Assistant can now help customers browse your WhatsApp catalog, find products, and place orders, in real time.
Frictionless product discovery: Customers see product details directly in WhatsApp and can quickly ask about availability or order, and your AI Assistant will attend the customer with the context.
Boost engagement with Auto CSAT and Auto Follow-ups
Auto CSAT keeps collecting valuable customer feedback through chat and recover missed leads with Auto Follow-ups. Check out our blog to learn how businesses are driving higher engagement with these features.
Ready to explore?
Dive in and let these new features help you grow.
For dedicated support, unlimited scale, and custom workflows, visit Invent Enterprise
With love,
The Invent Team
