Last Friday we announced these two features for your peace of mind as a business owner:
Auto Follow-ups feature
- What is it? Let your AI assistant send automatic, smart follow-ups to clients, after hours, on weekends, or any time your staff is busy.
- Why use it? Never lose a lead or leave questions unanswered. Perfect for busy seasons or when your team is offline.
- How to get started: Enabled by default under
Assistant Settings -> Capabilities
You can now see how it helps your business and stop losing leads.
Auto CSAT feature (Customer Satisfaction Surveys)
- What is it? Automatically gather customer feedback after every new conversation. With Auto CSAT, your AI assistant will trigger a customer satisfaction (CSAT) survey right after the interaction, making it easy to capture fresh, actionable feedback in real time.
- Why use it?
- Quickly identify what’s working and where to improve
- Respond to concerns before they become problems
- Boost your service quality and customer happiness with every conversation
- How to get started:
This feature is enabled by default, you can manage settings underAssistant Settings -> Capabilities
Lean from your real-time CSAT for each of your conversations and start improving your client experience. This is instant customer feedback at your fingertips.
Never miss a follow-up: Invent’s AI automatically schedules reminders and keeps the conversation going, even when users need to pause or reschedule.
Smart automation made simple: Enable Auto Follow-ups and Auto CSAT to let Invent AI re-engage, close conversations, and instantly score satisfaction, no manual effort needed.
Also, Bubble button AI web chat notifications
- Web Widget now offers sound alerts, so you never miss a new message.
- The chat remembers your latest conversation, no unwanted new threads unless you start them.
- Benefit: Better continuity and responsiveness for clients on your website.
Never miss a message: Get instant notifications whenever a conversation needs your attention, stay on top of every customer interaction with Invent.
And new models added:
- GPT 5.4 Mini
- GPT 5.4 Nano
- You can learn more about the performance of both models at OpenAI blog announcement.
- Grok 4.20
- You can dive more about the specs of Grok 4.20 at xAI docs.
We also added Thinking native support to AI Models, with this now Assistants can also think natively (before only Chats were using the Thinking functionality).
To wrap things up, we're excited to bring you some quick lectures:
- Why Enable Your AI Assistant for Weekends and After-Hours: Peace of Mind + 24/7 Client Wins
- Mastering AI Chatbot Costs: A Calm Guide to Predictable Expenses
- Context Engineering: What Most People Are Still Getting Wrong
Ready to test these features and keep scaling your business?
See you there!
With love,
The Invent Team
