#11: AI Auto Follow-Ups, Auto CSAT & New Models

Last Friday we announced these two features for your peace of mind as a business owner:

Auto Follow-ups feature

What is it? Let your AI assistant send automatic, smart follow-ups to clients, after hours, on weekends, or any time your staff is busy.
Why use it? Never lose a lead or leave questions unanswered. Perfect for busy seasons or when your team is offline.
How to get started: Enabled by default under Assistant Settings -> Capabilities

You can now see how it helps your business and stop losing leads.

Auto CSAT feature (Customer Satisfaction Surveys)

What is it? Automatically gather customer feedback after every new conversation. With Auto CSAT, your AI assistant will trigger a customer satisfaction (CSAT) survey right after the interaction, making it easy to capture fresh, actionable feedback in real time.
Why use it?
- Quickly identify what’s working and where to improve
- Respond to concerns before they become problems
- Boost your service quality and customer happiness with every conversation
How to get started:
This feature is enabled by default, you can manage settings under Assistant Settings -> Capabilities

Lean from your real-time CSAT for each of your conversations and start improving your client experience. This is instant customer feedback at your fingertips.

Screenshot of a dark-themed chat between a user and “Invent Landing.” The user says they don’t have time for a demo. The AI replies with an empathetic message, confirms a follow-up has been scheduled for 8 hours later, and closes the conversation. Options to cancel or reopen the conversation are visible, with a purple gradient background.

Never miss a follow-up: Invent’s AI automatically schedules reminders and keeps the conversation going, even when users need to pause or reschedule.

Dark UI setting panel showing toggles for “Auto Follow-ups” and “Auto CSAT,” both set to on. Descriptions explain that AI handles conversation follow-ups and automatically scores customer satisfaction (1-5) after closing, using AI credits. Purple and pink gradient background.

Smart automation made simple: Enable Auto Follow-ups and Auto CSAT to let Invent AI re-engage, close conversations, and instantly score satisfaction, no manual effort needed.

Also, Bubble button AI web chat notifications

Web Widget now offers sound alerts, so you never miss a new message.
The chat remembers your latest conversation, no unwanted new threads unless you start them.
Benefit: Better continuity and responsiveness for clients on your website.

A black and white chat bubble icon with sparkles, featuring a prominent red notification badge with the number “1” in the corner, set against a soft purple and pink gradient background.

Never miss a message: Get instant notifications whenever a conversation needs your attention, stay on top of every customer interaction with Invent.

And new models added:

GPT 5.4 Mini
GPT 5.4 Nano
- You can learn more about the performance of both models at OpenAI blog announcement.
Grok 4.20
- You can dive more about the specs of Grok 4.20 at xAI docs.

We also added Thinking native support to AI Models, with this now Assistants can also think natively (before only Chats were using the Thinking functionality).

To wrap things up, we're excited to bring you some quick lectures:

Ready to test these features and keep scaling your business?

See you there!

With love,
The Invent Team