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vsInvent vs Crisp: pricing, AI and white-label
Crisp is a live-chat suite with Hugo AI layered on top: the AI needs the middle plan, bills credits on top and white-label sits at $295 a month. Invent is AI-first at $29/mo, everything included.White-label$295vs included
Crisp sells white-label only on Plus at $295 a month. It is included in our $29/mo plan, together with a custom domain, SSO and audit logs.
Real AI setup$95+to start
AI knowledge training, the bot builder, WhatsApp and Instagram all need Essentials at $95 a month, and AI usage bills on top in credits.
When credits endAI stops
Hugo stops answering and escalates to your team once AI credits run out, unless you pay as you go. Our plan includes $29 of usage and overage is simply per message.
01Tarifs
Tarifs de Crisp vs Invent
The realistic AI setups, billed monthly. The scenario: about 3,000 AI messages a month.Invent Business$29/moisInclut $29 d'usage. Dépassement au même tarif par message, à partir de $0.001.~3,000 messages Auto≈ $32 au total
Marque blanche + domaine personnaliséInclus
SSO + journaux d'auditInclus
Boîte d'équipe, CRM, campagnesInclus
Essai gratuit14 jours
Crisp Essentials$95/mois10 agent seats and $25 of AI credits included, roughly 450 AI conversations. More usage bills as you go.A ~3,000-message month~$125/mo
White-labelPlus, $295/mo
SSO and audit logsNot available
Extra seatsPlus only
Free plan2 seats, no AI credits
Live prices, monthly billing, Jul 10, 2026. Mini at $45 includes Hugo but not AI training, the bot builder or WhatsApp.
02Fonctionnalités
Comparatif des fonctionnalités
Les points clés. Le tableau complet est sur la page de comparaison.| Fonctionnalité | Invent | Crisp |
|---|---|---|
| Value | ||
| Billing model | Per message, $29 incl. | Flat + AI credits |
| Retirer « Powered by » | Inclus | À $295/mo |
| SSO et journaux d'audit | Inclus | Non disponible |
| Support operation | ||
| Boîte de réception d'équipe partagée | Inclus | Inclus |
| Enquêtes CSAT | Inclus | Partiel ou add-on |
| Résolution auto et suivis | Inclus | Partiel ou add-on |
| Campagnes de diffusion | Inclus | Inclus |
| Agent capabilities | ||
| Se souvient des clients qui reviennent | Inclus | Non disponible |
| Demander avant que l'IA agisse | Inclus | Non disponible |
| Support MCP | Inclus | Partiel ou add-on |
| Demander la position du client | Inclus | Non disponible |
| Appels téléphoniques IA | Bientôt | Partiel ou add-on |
Verified against crisp.chat pricing and help center, monthly billing, Jul 10, 2026. See the full matrix on the compare page.
03Petites lignes
Les petites lignes
Tout vient de la propre page tarifs de Crisp, Jul 10, 2026.White-label costs $295 a monthRemoving Crisp branding requires the Plus plan at $295, roughly ten times our entire plan.
The AI needs the middle planAI knowledge training, the chatbot builder, WhatsApp, Instagram, SMS, routing and CSAT all start on Essentials at $95 a month.
AI credits run outHugo bills usage in credits on top of the plan, roughly $0.05 to $0.10 per AI-handled conversation. When credits are gone, the AI stops and escalates to your team.
Seats are capped below PlusFree stops at 2 seats, Mini at 4 and Essentials at 10. Extra seats can only be bought on Plus.
Leaving Crisp? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your Crisp setup. Sources, instructions, integrations.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
Common questions
Does Crisp have AI?
Yes, the Hugo agent ships from the Mini plan, but AI knowledge training and the bot builder need Essentials at $95, and usage bills in credits on top. When credits run out, Hugo stops and hands conversations to your team.
Does Crisp offer white-label?
Only on the Plus plan at $295 a month. Invent includes full white-label, a custom domain, SSO and audit logs at $29/mo.
How does Crisp pricing compare to Invent?
A realistic AI setup on Crisp is Essentials at $95 plus AI credits, about $125 a month for roughly 3,000 AI messages. Invent covers the same month for about $32, usage included.
Which is better, Invent or Crisp?
Crisp is a mature live-chat suite with a genuinely useful free plan, and Hugo adds AI on top. Invent is AI-first: the agent, inbox, CRM and broadcasts share one $29/mo plan with white-label included. For human-led live chat Crisp is solid; for AI-run support Invent does more for less.
How do I migrate from Crisp to Invent?
Book a short migration call and we move your knowledge, instructions and channels for you. You compare both side by side before switching.