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vsInvent vs Freshdesk: what a growing team pays
Freshdesk prices the classic way, per agent per month, and then meters Freddy AI on top. Invent charges for the work, not the headcount: $29/mo with the agent included.Per agent$23/month
Growth is $23 per agent on monthly billing, Pro $66 and Enterprise $107. Every hire raises the bill; in Invent seats are free.
AI sessions$49per 100
Freddy AI Agent includes the first 500 sessions, then bills in hundreds. Your busiest month is also your most expensive.
Copilot add-on$35/agent/month
The assistant that helps your human agents is a separate per-seat add-on, on top of the seat you already bought.
01Pricing
Freshdesk pricing vs Invent
Freshdesk figures are its published monthly rates. Annual billing is cheaper; we compare monthly to monthly.Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.~3,000 Auto messages≈ $32 total
White-label + custom domainIncluded
SSO + audit logsIncluded
Team inbox, CRM, broadcastsIncluded
Free trial7 days
Freshdesk Pro$66/agent/moPer agent, per month. Growth starts at $23 and Enterprise reaches $107, before AI add-ons.Billing unitPer agent seat
AI agent sessionsFirst 500, then $49/100
Agent copilot$35/agent/mo add-on
Connector tasks$80 per 5,000
Helpdesk depthMature
From the Freshdesk pricing page on monthly billing, verified Aug 5, 2026.
02Features
Feature comparison
The highlights. The full comparison table lives on the compare page.| Feature | Invent | Freshdesk |
|---|---|---|
| How the bill works | ||
| Billing model | Flat $29/mo | Per agent, per month |
| Adding five teammates | No change | Five more seats |
| AI included | Included | Metered, $49/100 |
| What each covers | ||
| Shared team inbox | Included | Included |
| Included | Limited capability | |
| Full white-label, your branding | Included | Not available |
Verified against the Freshworks pricing page, Aug 5, 2026. See the full matrix on the compare page.
03Fine print
The fine print
All from Freshdesk's own pricing page, Aug 5, 2026.Monthly billing costs more than the headlineThe advertised numbers are annual. On monthly billing Pro is $66 per agent rather than $55, so the price you see first is the one that needs a year up front.
AI sessions are meteredEvery plan includes the first 500 Freddy AI Agent sessions, then adds $49 per 100. Deflecting more tickets, the entire point of the AI, is what makes this line grow.
Copilot is per seat, againFreddy AI Copilot is $35 per agent per month on monthly billing, $29 annually, and only on Pro and above. It stacks on the seat price rather than replacing it.
The add-on list keeps goingConnector app tasks are $80 per 5,000 and day passes for occasional agents are $7 each on Pro. Each is small; together they are the difference between the quote and the invoice.
Leaving Freshdesk? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your Freshdesk setup. Sources, instructions, integrations.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
Common questions
How much does Freshdesk cost?
On monthly billing Growth is $23 per agent, Pro is $66 and Enterprise is $107. Freddy AI sessions, the Copilot add-on and connector tasks are billed on top.
Is Freddy AI included with Freshdesk?
Partly. Every plan includes the first 500 AI Agent sessions, then charges $49 per additional 100. The agent-facing Copilot is a separate per-seat add-on.
Which is better, Invent or Freshdesk?
Freshdesk is a mature helpdesk with deep ticketing and a large app ecosystem, and large support orgs are well served by it. Invent is the better fit when you want AI resolution, WhatsApp and a CRM in one price, without paying per seat and per AI session.
Does Invent charge per agent?
No. Invent is $29/mo for the workspace, with unlimited teammates in the shared inbox. Your bill follows the messages your AI sends, not how many people you hire.
How do I migrate from Freshdesk?
Book a short migration call. We import your knowledge base and contacts, rebuild your automations as agent instructions and connect your channels, then you test side by side.
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