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vsInvent vs Agentforce: what an AI answer costs
Agentforce is powerful if your business already lives in Salesforce, and it bills every action it takes. Invent gives you the agent, the inbox and the records for $29/mo, with no CRM licence underneath.Per action$0.10in credits
Each Agentforce action costs 20 Flex Credits, sold at $500 per 100,000. One customer question usually takes several actions.
Salesforce's own example$120/month
Its pricing page prices a simple "where is my order" agent at 20 requests a day. That single use case lands at $120 a month before any licence.
Employee add-on$125/user/month
Unmetered employee usage is a per-user add-on, and the bundled Agentforce 1 editions start at $550 per user per month.
01Pricing
Salesforce Agentforce pricing vs Invent
All figures are from the Salesforce Agentforce pricing page. Customer-facing conversation pricing is quoted by sales.Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.~3,000 Auto messages≈ $32 total
White-label + custom domainIncluded
SSO + audit logsIncluded
Team inbox, CRM, broadcastsIncluded
Free trial7 days
Agentforce Flex Credits$500/100k creditsSold in packs. A standard action draws 20 credits, a voice action 30.Cost per action$0.10, metered
Per-conversation rateContact sales
Salesforce licenceAssumed underneath
Self-serve signupSales-led
CRM depthDeep
From the Salesforce Agentforce pricing page, verified Aug 5, 2026.
02Features
Feature comparison
The highlights. The full comparison table lives on the compare page.| Feature | Invent | Salesforce Agentforce |
|---|---|---|
| How you buy | ||
| Billing unit | Per message, from $0.001 | Per action, $0.10 |
| Getting started | Sign up free | Talk to sales |
| Prerequisites | None | Salesforce org |
| Day-to-day support | ||
| Shared team inbox | Included | Limited capability |
| Included | Limited capability | |
| SSO and audit logs | Included | Included |
Verified against the Agentforce pricing page, Aug 5, 2026. See the full matrix on the compare page.
03Fine print
The fine print
From the Salesforce Agentforce pricing page, Aug 5, 2026.Actions, not answers, are the billing unitFlex Credits sell at $500 per 100,000, and a standard action draws 20 credits while a voice action draws 30. A single customer question can authenticate, look up an order and post an update, which is three actions, not one.
The licence stack sits underneathEmployee-facing usage is an add-on at $125 per user per month, the bundled editions start at $550 per user per month, and the cheap $5 user licence still requires Flex Credits. Agentforce assumes you already pay for Salesforce.
The conversation rate is not publishedThe pricing page lists a per-conversation buying model but shows no number for it, routing you to contact sales. You cannot model your cost from the page alone.
Implementation is a projectAgents are built against your Salesforce data model, usually with a partner. That is the right investment for a large org and a heavy lift for a small team that wants answers this week.
Leaving Salesforce Agentforce? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your Salesforce Agentforce setup. Sources, instructions, integrations.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
Common questions
How much does Agentforce cost?
Flex Credits are $500 per 100,000, which works out at $0.10 for a standard action and $0.15 for a voice action. Per-conversation pricing and enterprise agreements are quoted by sales, and employee add-ons start at $125 per user per month.
What does a simple agent cost to run?
Salesforce prices its own example, an order-status agent handling 20 requests a day, at $120 a month, and that is before Salesforce licences. Invent is $29/mo a month with about 3,000 AI messages included.
Do I need Salesforce to use Agentforce?
In practice yes. Agentforce runs on the Salesforce platform and its agents act on your Salesforce data, so the CRM licences sit underneath the credits. Invent brings its own contacts, records and inbox.
Which is better, Invent or Agentforce?
If your company runs on Salesforce and has an admin team, Agentforce reaches deeper into your data than we do. If you want an AI agent answering customers on WhatsApp and your website this week, at a price you can read, Invent is the shorter path.
How do I move from Agentforce to Invent?
Book a short migration call. We connect Salesforce as an integration, rebuild your agent instructions here and keep your records in sync, so you can run both side by side before deciding.
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