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vs
vsInvent vs Decagon: pricing, setup and who each is for
Decagon builds AI concierges for the largest support orgs, behind a demo and a custom contract. Invent puts the same promise, AI that resolves your support, on a published $29/mo plan you can start today.Published pricing$29/month
Our price sits on the pricing page and includes usage. Decagon negotiates custom contracts, per conversation or per resolution, and publishes no numbers.
Time to launchToday
Decagon's own playbook describes a phased rollout of about six weeks from discovery to go-live. An Invent agent trains on your site and answers customers the day you sign up.
Built forEnterprise
Decagon is a strong choice for enterprises handling millions of conversations with dedicated teams. If that is you, take the demo. If not, you would be paying enterprise overhead you do not need.
01Pricing
Decagon pricing vs Invent
What each platform publishes. Decagon pricing requires a sales conversation; the contract shapes below come from its own blog.Invent Business$29/monthIncludes $29 of usage. Overage at the same per-message rates, from $0.001.~3,000 Auto messages≈ $32 total
White-label + custom domainIncluded
SSO + audit logsIncluded
Team inbox, CRM, broadcastsIncluded
Free trial7 days
Decagon contractCustompricingPer-conversation or per-resolution rates, negotiated with sales. No self-serve signup.Published pricingNone
Self-serve signupSales-led
Implementation~6 weeks
BillingPer convo or resolution
Enterprise securityIncluded
Decagon publishes no prices. Contract models from its own pricing blog, verified Jul 21, 2026.
02Features
Feature comparison
The highlights. The full comparison table lives on the compare page.| Feature | Invent | Decagon |
|---|---|---|
| Getting started | ||
| Signup | Self-serve, free plan | Demo and sales cycle |
| Pricing you can read | Published, $29/mo | Custom contract |
| Time to first answer | Same day | ~6 weeks |
| Support operation | ||
| Shared team inbox | Included | Limited capability |
| SSO and audit logs | Included | Included |
| AI phone calls | Soon | Included |
Verified against decagon.ai pages and docs, Jul 21, 2026. See the full matrix on the compare page.
03Fine print
The fine print
From Decagon's own site, docs and blog, Jul 21, 2026.No public pricingBuying Decagon means a demo, a sales cycle and a custom contract: no pricing page, no plan tiers, no numbers. It does publish the shape, a rate per conversation or a higher rate per resolution, and argues in its own blog that outcome-based deals bring unpredictable invoices and constant renegotiations.
About six weeks to go liveDecagon's own blog post on setting up AI support describes a phased rollout from discovery to launch over roughly six weeks. Invent trains on your content and answers the same day.
Enterprise-only by designThe product targets the largest support orgs and the docs sit behind access codes. There is no SMB tier, and while a signup page exists it cannot provision a workspace on its own.
Costs scale with volumePer-conversation and per-resolution contracts grow with your traffic. A flat plan with per-message overage stays predictable as you scale.
Leaving Decagon? We move you over, free
Book a free 30-minute call and we migrate your agent for you: knowledge, instructions, channels, branding. You just approve the result.
1Book a 30-minute callShow us your Decagon setup. Sources, instructions, integrations.
2We rebuild it hereKnowledge, instructions, channels, and your white-label branding. No charge.
3You flip the switchTest it side by side, go live when you are happy.
Common questions
How much does Decagon cost?
Decagon publishes no prices and no plan tiers, only the billing shape: contracts are custom, billed per conversation or per resolution, and start with a sales demo. Invent publishes its pricing: $29/mo with usage included.
Is there a self-serve Decagon alternative?
Invent: sign up free, launch the same day, and the $29/mo plan includes white-label, a custom domain, SSO and audit logs. Migration is a free call.
Which is better, Invent or Decagon?
It depends on your size. Decagon is built for enterprises with millions of conversations, voice at scale and dedicated implementation teams. For everyone else, Invent delivers the same core loop, AI that resolves support with humans in the loop, at a price you can read.
Who is Decagon for?
Large consumer brands and enterprises, the Chime and Duolingo scale, running chat, email and voice at very high volume. Smaller teams are outside its target market and are better served self-serve.
How do I migrate to Invent?
Book a short migration call and we rebuild your knowledge, instructions and channels here. You test the result side by side before going live.
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