A customer asks about your pricing at 9 PM. You reply. They go quiet.
That's it. No "let me think about it," no "I'll get back to you." Just silence. And in most support tools, that conversation quietly dies after a few minutes of inactivity, taking the lead with it.
Here's the uncomfortable math: the customer was interested enough to message you. They had buying intent. And you lost them not to a competitor, but to a distraction, a meeting, a kid that needed dinner. The sale didn't fail. It just got forgotten.
That's exactly why we built Auto Follow-ups into Invent.
What it actually does
When a conversation goes idle, a normal chatbot does one of two things: nothing, or it silently closes the chat. Auto Follow-ups does something smarter. Your assistant reads the conversation, understands where things left off, and makes a decision:
- Re-engage: send a helpful nudge to bring the customer back
- Schedule a follow-up: wait and check in later, at a better moment
- Close gracefully: if the topic's resolved or follow-ups are exhausted, wrap up with a summary and an optional CSAT rating
It doesn't nudge blindly. If a customer asked about a jacket but never gave their size, the follow-up is about the size, not a generic "still there?"
It picks the right moment
The assistant spaces follow-ups out naturally. You'll see things like "Follow-up in 23 hours" instead of an instant, needy ping. Every follow-up comes with the AI's reasoning attached, right there in your Inbox, so you always know why it decided to reach back out:
"The user started a booking request but hasn't provided their preferred time."
And customers can ask for follow-ups too:
Customer: "I need to think about this. Can you talk to me in 24 hours?"
Assistant: "Of course! I'll check back in with you tomorrow. Take your time."
Twenty-four hours later, right on schedule, your assistant picks the conversation back up.
You're always in control
Auto Follow-ups works great out of the box, but you shape the strategy in plain English. No code, no flowcharts. Just drop a few lines into your assistant's instructions:
## Follow Ups- After 2 tries with no response, schedule the next follow-up for the nearest morning (9 AM) or evening (6 PM).- On the final follow-up, offer a 10% discount code.- Never follow up more than 3 times total.- Keep messages short and friendly, no more than 2 sentences.
Want it to back off if someone mentioned a complaint and hand them to a human agent instead? Say so. Want it to only follow up during business hours? Say so. The AI reads your rules and follows them.
Every scheduled follow-up shows up in your Inbox with a live countdown and a Cancel button, so you can let the AI run or step in whenever you want.
The part that matters
Pair it with Memory and your follow-ups stop sounding like a bot. They reference what the customer told you last week, on a different channel, in a different conversation. That's not a nudge. That's a relationship.
Auto Follow-ups uses a tiny amount of AI credits each time it analyzes a conversation. The cost of a few follow-up checks is nothing next to the revenue from one recovered lead.
It's available on WhatsApp, Instagram, Messenger, and more, and you turn it on with a single toggle in your assistant's Capabilities.
Your customers reached out once. Invent makes sure that effort doesn't go to waste.
Get started with Invent and stop losing the leads you already earned.
