#16: SSO, Multi-Account Channels & WooCommerce

Today we shipped some product updates for your business success.

Single Sign-On (SSO) for Agencies and Businesses

Single Sign-On (SSO) is now available on all Business plans, making Invent a more secure and scalable AI platform for teams and enterprises.

Supports Google Workspace, Microsoft Entra ID, Okta, and any OIDC provider
Centralized authentication and access control for AI assistants
Ideal for enterprise AI chatbot deployments and secure team collaboration

Learn more on our latest post about SSO

Feature checklist for Invent's business plan showing: Slack Support, Remove "Powered by", Audit Logs, Single Sign-On (SSO, marked “New”), Custom Domain, Whitelabel, and Sub-Organizations (100 allowed). All features have green checkmarks, indicating availability.

Nos SOS available on the Business Plan! Plus all these advanced features: custom domains, whitelabel, audit logs, Slack support, and sub-organization management.

Multi-Account Channels for your AI Assistants

You can now connect multiple accounts per channel to a single AI assistant.

Manage multiple WhatsApp numbers, social media accounts, or messaging channels
Perfect for agencies, sales teams, and multi-brand businesses
Streamline omnichannel customer support automation

A Channels configuration panel in Invent, showing a list of integrations: WhatsApp Business, Facebook Messenger, and Instagram Direct Messages. Each channel displays a connected status, manage toggle, and the option to “Add another” account, indicated by a blue arrow on WhatsApp.

Multi-Account Channels: Seamlessly connect and manage multiple WhatsApp, Facebook Messenger, or Instagram accounts for each AI assistant in Invent—so your business can scale its customer engagement without limits!

Smarter AI automation with auto-seey fields

AI-controlled fields now automatically see and fetch their own values, no manual setup required.

Reduce multi-step workflows (4, 5 actions → just 1)
AI dynamically triggers actions to retrieve data when needed
Supports dynamic fields like calendars, event types, and more

Example: The AI can now identify available event types within a calendar automatically, no manual configuration needed.

CRM Integrations: Attachments now supported

Expanded CRM functionality for better customer data handling:

Zoho CRM: Attachment actions now supported
Odoo CRM: Attachment actions now supported

This enables richer AI-powered workflows, including document handling and record updates. Visit our Integrations page for more details.

Side-by-side panels showing the attachments menu for Odoo CRM and Zoho CRM within Invent. Both panels list options to list, delete, download, and upload attachments related to contacts, leads, accounts, or opportunities. The design has a modern, translucent card look with a soft purple gradient background.

Unified CRM attachments: Easily list, upload, download, or delete files within both Odoo CRM and Zoho CRM—right from your Invent AI Assistant. Manage documents seamlessly, no context-switching required!

We’ve improved the website AI chatbot experience:

“New Conversation” button now appears after chat ends
Better UX for returning visitors
Improved engagement and session restart flow

WooCommerce integration (New)

Invent now integrates with WooCommerce, the world’s most widely used e-commerce platform.

Automate customer support for online stores
Connect AI assistants to WooCommerce actions
Support order queries, product info, and customer workflows

Explore WooCommerce actions.

A screenshot of Invent’s interface showing a dark-themed pop-up panel with the heading “woocommerce.” The panel lists WooCommerce actions like Search Orders, Add Order Note, Create Customer, Create Order, Get Coupon, and Get Customer, each with a purple WooCommerce icon and a gray WooCommerce label.

In Invent: Manage your WooCommerce store right from your AI Assistant. Instantly handle orders, customers, notes, and coupons in one unified workspace.

Improved integrations marketplace

We redesigned the integrations page to improve seeability and usability.

Easily browse integrations and available actions
Faster setup for AI automation workflows
Better visibility into supported tools and platforms

Explore:
https://www.useinvent.com/integrations/

Sub-Organizations & White-Label controls

Major upgrades for agencies and enterprise users managing multiple clients:

Enable/disable features per sub-organization (modular control)
Improved white-label settings and access management
Credit Usage Indicator now visible in sub-org sidebar (no dollar amounts shown)

A dark-themed admin panel in Invent showing settings for the "Miami Real Estate" sub-organization. The sidebar lists admin sections like General, Members, Agents, Whitelabel, Sub-Organizations, and more. The center panel allows toggling visibility of modules (Inbox, Analytics, Boards, Knowledge, Broadcasts, Audience) for different member roles, with some toggles on and others off. Options for credits balance and spending caps are also visible.

Sub-Organizations settings in Invent: Effortlessly manage visibility and control access to modules like Inbox, Analytics, Boards, and more for each business unit or team—all in a unified, customizable workspace.

Bonus for Agencies: White-Label AI Assistants

If you're an agency building AI chatbots for clients, don’t miss this:

Custom domains and branding control
Scalable client deployment
Full white-label AI assistant platform

Read our latest post about Custom Domains, Branding Control & Scalable Client Deployment

That’s it for this week’s Invent AI product updates.

These improvements are designed to help you build, deploy, and scale AI-powered customer experiences faster, whether you're a startup, enterprise team, or agency.

With love,
Invent Team
Conversational AI for your Business Growth