Today we shipped some product updates for your business success.
Single Sign-On (SSO) for Agencies and Businesses
Single Sign-On (SSO) is now available on all Business plans, making Invent a more secure and scalable AI platform for teams and enterprises.
- Supports Google Workspace, Microsoft Entra ID, Okta, and any OIDC provider
- Centralized authentication and access control for AI assistants
- Ideal for enterprise AI chatbot deployments and secure team collaboration
Learn more on our latest post about SSO
Nos SOS available on the Business Plan! Plus all these advanced features: custom domains, whitelabel, audit logs, Slack support, and sub-organization management.
Multi-Account Channels for your AI Assistants
You can now connect multiple accounts per channel to a single AI assistant.
- Manage multiple WhatsApp numbers, social media accounts, or messaging channels
- Perfect for agencies, sales teams, and multi-brand businesses
- Streamline omnichannel customer support automation
Multi-Account Channels: Seamlessly connect and manage multiple WhatsApp, Facebook Messenger, or Instagram accounts for each AI assistant in Invent—so your business can scale its customer engagement without limits!
Smarter AI automation with auto-discovery fields
AI-controlled fields now automatically discover and fetch their own values, no manual setup required.
- Reduce multi-step workflows (4–5 actions → just 1)
- AI dynamically triggers actions to retrieve data when needed
- Supports dynamic fields like calendars, event types, and more
Example: The AI can now identify available event types within a calendar automatically, no manual configuration needed.
CRM Integrations: Attachments now supported
Expanded CRM functionality for better customer data handling:
- Zoho CRM: Attachment actions now supported
- Odoo CRM: Attachment actions now supported
This enables richer AI-powered workflows, including document handling and record updates. Visit our Integrations page for more details.
Unified CRM attachments: Easily list, upload, download, or delete files within both Odoo CRM and Zoho CRM—right from your Invent AI Assistant. Manage documents seamlessly, no context-switching required!
Web chat widget improvements
We’ve improved the website AI chatbot experience:
- “New Conversation” button now appears after chat ends
- Better UX for returning visitors
- Improved engagement and session restart flow
WooCommerce integration (New)
Invent now integrates with WooCommerce, the world’s most widely used e-commerce platform.
- Automate customer support for online stores
- Connect AI assistants to WooCommerce actions
- Support order queries, product info, and customer workflows
In Invent: Manage your WooCommerce store right from your AI Assistant. Instantly handle orders, customers, notes, and coupons in one unified workspace.
Improved integrations marketplace
We redesigned the integrations page to improve discoverability and usability.
- Easily browse integrations and available actions
- Faster setup for AI automation workflows
- Better visibility into supported tools and platforms
Explore:
https://www.useinvent.com/integrations/
Sub-Organizations & White-Label controls
Major upgrades for agencies and enterprise users managing multiple clients:
- Enable/disable features per sub-organization (modular control)
- Improved white-label settings and access management
- Credit Usage Indicator now visible in sub-org sidebar (no dollar amounts shown)
Sub-Organizations settings in Invent: Effortlessly manage visibility and control access to modules like Inbox, Analytics, Boards, and more for each business unit or team—all in a unified, customizable workspace.
Bonus for Agencies: White-Label AI Assistants
If you're an agency building AI chatbots for clients, don’t miss this:
- Custom domains and branding control
- Scalable client deployment
- Full white-label AI assistant platform
Read our latest post about Custom Domains, Branding Control & Scalable Client Deployment
That’s it for this week’s Invent AI product updates.
These improvements are designed to help you build, deploy, and scale AI-powered customer experiences faster, whether you're a startup, enterprise team, or agency.
With love,
Invent Team
Conversational AI for your Business Growth
