May 22, 2026
It's Friday, and that means new updates from Invent. We're keeping it focused this week with two updates, and the big surprise we keep teasing is getting closer every day.
We love hearing from business owners and agencies about how they keep scaling their businesses with Invent, and this week's updates are built to help you do exactly that: more control over when your AI steps in, and faster, smarter models to power your assistants. Both are live now.
The Highlights
✦ Human-Only Mode: turn off AI replies
You can now turn off AI replies entirely and run any channel with humans only. When AI Replies is off, incoming messages are still received and stored, the AI just never responds, so your team answers. Human-Only Mode gives you full control over when AI steps in. It is perfect for when you want to:
- Start with humans and add AI later.
- Pause AI while you improve and retrain your assistants.
- Run a shared inbox with analytics and broadcasts.
- Keep VIP and high-touch support fully human.
Turn off AI Replies and the assistant becomes human-only. Messages are still received and stored, and your team answers.
✦ Gemini 3.5 Flash models, now available
Gemini 3.5 Flash models are now available in Invent. They offer a blend of speed, responsiveness, and strong reasoning for everyday AI use cases, which makes them a great fit for customer support and multimodal experiences. To learn more about the models, read the official Google announcement.
Gemini 3.5 Flash and Gemini 3.5 Flash Reasoning, now selectable for your assistant.
Why it matters
Human-Only Mode lets you roll out AI on your own terms, keeping your highest-touch conversations personal while you build confidence in your assistants. With Gemini 3.5 Flash, those assistants get faster, sharper replies across chat and multimodal support. Together they give you more control and more speed in the same inbox.
Weekend reading: personalization is a conversation, on the customer's channel, in the customer's language, grounded in the customer's history. The future of customer experience is multiplayer, and the business owner sets the rules. Read the full post: How AI Personalizes Customer Experience: What Works, What's Hype.
New to Invent? Build your first AI Assistant in minutes with our docs and step-by-step guides.
With love,
Invent Team
Conversational AI for Business Growth
