Decagon vs Invent: Enterprise AI vs Self-Serve

Last updated: July 19, 2026

TL;DR

Decagon builds AI support agents for large enterprises: Chime, Duolingo, ClassPass, and Cash App are on its logo wall. There is no public pricing and no self-serve signup; the path in is a demo call and a custom contract.
Invent delivers the same core promise, AI agents that resolve customer conversations and hand off to humans with context, as a self-serve platform: free plan to start, $29/month for Business, live the same day.
The real difference is not the AI. It is access: what Decagon sells through a sales cycle, a business owner sets up on Invent this afternoon.
Decagon includes voice AI agents, which Invent does not offer; Invent includes a team inbox, CRM, broadcasts, and white-label on every Business plan.
If you are an enterprise with a procurement team, evaluate both. If you want AI answering customers this week with pricing you can read, that is the self-serve lane.

Decagon and Invent are answers to the same question, built for different buyers. This comparison is honest about that: it covers what each is, what the buying experience looks like, and how to decide which lane you are in, with everything verified against both companies' public pages in July 2026.

What is Decagon?

Decagon calls itself "the AI concierge for every customer": AI agents for support across chat, email, and voice, aimed at the world's leading enterprises. Workflows are defined through what Decagon brands Agent Operating Procedures, natural-language procedures the agents follow, and an Agent Assist copilot supports human agents during handoffs with suggested responses and full conversation context. The security posture is serious: SOC 2, HIPAA, and GDPR compliance displayed, AES-256 encryption, hallucination monitoring, and audit logging.

What Decagon does not have is a pricing page. There is no self-serve signup, no published rates, and no free tier; the site's calls to action are a demo request. That is a deliberate choice, and it tells you who the product is for: companies with procurement processes, security reviews, and implementation teams.

What is Invent?

Invent makes the same core promise, an AI agent that resolves customer conversations end to end and hands off to your team with full context, available to anyone with a browser. You build the assistant with no code, ground it in your own knowledge, and connect the channels your customers use: web chat, WhatsApp, Instagram, Messenger, Telegram, SMS, and email. Every conversation lands in one team inbox with customer memory, automatic CSAT, and routing to the right teammate.

The structural differences that matter here:

Pricing you can read. Free Pay As You Go plan (100 messages a month), then Business at $29/month with $29 of usage credits included, then pay for what you consume. No sales call required to learn any of this.
Live today. Signup to first customer conversation is a same-day project, self-serve, with a 14-day Business trial.
The platform around the agent. Team inbox, CRM-grade contacts and segments, broadcasts, white-label, SSO, and audit logs, included at $29 rather than negotiated.

Invent is SOC 2 Type II certified and independently penetration tested.

Decagon vs Invent at a glance

Verified against both companies' public pages, July 2026:

How you buy: Decagon is demo-and-contract; pricing is custom and unpublished. Invent is self-serve with published pricing from $0.
Time to launch: Decagon runs a sales-led implementation. Invent goes live the same day you sign up.
Channels: Decagon covers chat, email, and voice AI agents. Invent covers web chat, WhatsApp, Instagram, Messenger, Telegram, SMS, and email; Invent does not offer voice calls.
Human handoff: both treat it seriously; Decagon passes full session context to agents with an Agent Assist copilot, Invent hands off with the full transcript into a shared team inbox with agent routing.
Compliance: Decagon displays SOC 2, HIPAA, and GDPR. Invent is SOC 2 Type II certified and pentested, with SSO and audit logs on the $29 plan.
Who it is built for: Decagon's logo wall is Chime, Duolingo, and Cash App. Invent is built for business owners, SMBs, and the agencies serving them, up through enterprises that prefer self-serve.

Comparison table of Decagon and Invent across buying model, published pricing, launch time, channels, human handoff, compliance, and target buyer, with Decagon sales-led and Invent self-serve from $29 per month.

Decagon and Invent compared: the same AI-agent promise, sold through two different doors.

What "no public pricing" actually means for you

A missing pricing page is information. It usually means pricing is negotiated per contract, sized to your volume and your procurement patience, and that the sales process exists partly to qualify you out if you are too small. Industry reporting describes Decagon's model as per-conversation or per-resolution rates negotiated with sales; Decagon itself publishes no rate structure, so treat any specific number you hear as a starting point for negotiation, not a price.

There is nothing wrong with this model. Enterprise deployments genuinely need custom scoping, security review, and implementation support. The question is whether you need them, because you pay for that motion whether you use it or not: in money, and in the weeks between signing and your first resolved conversation.

The self-serve counter-model puts the whole price on a public page: $29/month, $29 of usage included, consumption beyond that at published usage pricing, cancel anytime. You can model a year's cost before ever talking to anyone, and your first resolved conversation happens today.

Where each one fits

Decagon fits enterprises with dedicated CX teams, procurement and security review processes, voice as a required channel, and conversation volumes that justify custom contracts. If that is you, their enterprise focus is a feature.

Invent fits everyone that model excludes: the business owner who wants AI answering by tonight, the agency deploying assistants across twenty clients with white-label and sub-organizations, the growing company that wants enterprise-grade controls, SSO, audit logs, RBAC, without an enterprise contract. And if you grow into custom needs, Invent's Enterprise tier adds SLAs and dedicated support on top of the same platform you already run.

Switching or starting

There is no migration path from a platform you never got into, which is the point: most teams comparing these two are choosing a first AI support platform, not switching. The test costs nothing:

Start on the free plan. Build an assistant on your real content, connect web chat, and watch it answer actual customers.
Measure a week. Resolution rate, handoff quality, CSAT, all visible in analytics.
Then decide whether you still need a demo call anywhere.

If you are evaluating Decagon in parallel, run the Invent trial during their sales cycle; you will have live data before the second discovery call.

Which should you choose in 2026?

Choose Decagon if you are an enterprise buyer with voice AI requirements, procurement muscle, and volumes that make a custom contract worth negotiating.
Choose Invent if you want the AI-agent outcome with published pricing, same-day launch, and a full platform, inbox, CRM, broadcasts, white-label, included from $29/month.

Comparing the wider field? See the AI chat automation roundup for how Invent stacks up against Intercom, Crisp, Tidio, and Drift.

FAQs

What is Decagon AI?

Decagon builds AI support agents for large enterprises across chat, email, and voice, with workflows defined in natural-language Agent Operating Procedures and an Agent Assist copilot for human agents. Customers include Chime, Duolingo, ClassPass, and Cash App.

How much does Decagon cost?

Decagon publishes no pricing; there is no pricing page and no self-serve signup. Rates are negotiated with sales per contract, reported to be per-conversation or per-resolution. Invent, by comparison, publishes everything: free to start, $29/month for Business with usage included.

Is Invent a good Decagon alternative?

Yes, for teams that want the same outcome, AI agents resolving conversations with human handoff, without a sales cycle: self-serve signup, published usage-based pricing, same-day launch, and a full platform including team inbox, CRM, and white-label.

Does Invent offer voice AI like Decagon?

No. Decagon includes voice AI agents; Invent focuses on written conversations across web chat, WhatsApp, Instagram, Messenger, Telegram, SMS, and email. If phone calls are a hard requirement, that is a genuine Decagon advantage to weigh.

Is Invent secure enough for serious deployments?

Invent is SOC 2 Type II certified and independently penetration tested, with SSO (Google, Microsoft, Okta, any OIDC), full role-based access control, audit logs, and session management included on the $29/month Business plan rather than gated to enterprise tiers.

How fast can I launch an AI support agent?

On Invent, the same day: build the assistant on your content, connect a channel, and test end to end with a QR code before going live. Enterprise sales-led platforms typically measure launch in weeks of implementation.

The best AI platform is the one your customers are already talking to.