Today we dropped a fresh set of user experience improvements. Here's everything that's new:
In-chats file preview
You can now preview images, videos, audio files, and PDFs directly inside Invent, no more switching tabs or leaving the platform mid-conversation.
• View images, audio, video, and PDFs in a clean, responsive modal overlay
• Access shared or received files instantly with one click
• Stay in your workflow without interruption
Audio file preview in Invent chats: Users can instantly play and review audio attachments directly within the conversation window.
PDF file preview in Invent chats: Instantly view, scroll, and interact with PDF documents—no need to download external files.
Instant file preview in Invent: View logos, documents, and media right inside the chat interface for streamlined collaboration and quick access.
Attach files from the Files tab & Files section
Sharing files in your AI conversations just got faster. Attach documents directly to each conversation and see the whole list under the Files tab.
• Click the Attach icon or drag and drop files straight from the Files section
• One-click attachment for faster, more efficient file sharing
• Browse previously uploaded files for quick reuse across conversations
Managing shared files in Invent: Quickly view, upload, and access all documents exchanged with a contact within the Files tab.
Contact name displayed in messages
Every message bubble now shows the sender's contact name, making your chat history easier to read, follow, and reference at a glance.
Enhanced conversation view in Invent: Displaying contact names at the top of chat threads makes customer interactions more intuitive and user-friendly.
Clickable link buttons in AI Assistant responses
Your Invent AI assistant can now present links as native clickable buttons — across Invent's web chat and connected messaging apps including WhatsApp, Messenger, Instagram, and Telegram.
Use this to surface high-intent pages without friction:
• Payment and checkout links
• Pricing pages
• Contact or booking forms
• Any URL your users need instant access to
WhatsApp integration in Invent: Share pricing or resource links as smart, clickable buttons for easy access and improved customer interactions.
Web chat widget in Invent: Actionable links and menu options appear as interactive buttons within chat bubbles, making navigation and engagement seamless for users.
Mobile-friendly pricing in Invent: Users accessing links from WhatsApp or web widgets see transparent pricing and easy subscription options optimized for any device.
Pro tip: Instruct your assistant to always present specific links as buttons. For example: "Always show the pricing page as a button." This works across all connected channels.
From Invent Blog
- Unlocking the Full Value of Your Facebook Ads: How AI Can Bridge the Gap When You're Too Busy to Answer Every DM. Learn how AI-powered automation can help you respond to every lead, even when your inbox is overwhelmed.
- Conversational AI in Banking: Real Use Cases, Best Apps, and How to Implement It (2026). Discover how financial institutions are using conversational AI to improve customer service, reduce costs, and scale support.
- How to Configure and Master Invent AI Assistants and Agents: Knowledge, Instructions & Context Engineering Guide 2026. A practical deep-dive into building high-performing AI assistants, covering knowledge bases, instructions, and context engineering.
Experience a smoother Invent today, all updates are live now!
See you next week for more exciting updates for your Business.
With love,
Invent Team
Conversational AI for your Business Growth
