Today we dropped a fresh set of user experience improvements. Here's everything that's new:
In-chats file preview
You can now preview images, videos, audio files, and PDFs directly inside Invent, no more switching tabs or leaving the platform mid-conversation.
• View images, audio, video, and PDFs in a clean, responsive modal overlay
• Access shared or received files instantly with one click
• Stay in your workflow without interruption
Audio file preview in Invent chats: Users can instantly play and review audio attachments directly within the conversation window.
PDF file preview in Invent chats: Instantly view, scroll, and interact with PDF documents—no need to download external files.
Instant file preview in Invent: View logos, documents, and media right inside the chat interface for streamlined collaboration and quick access.
Attach files from the Files tab & Files section
Sharing files in your AI conversations just got faster. Attach documents directly to each conversation and see the whole list under the Files tab.
• Click the Attach icon or drag and drop files straight from the Files section
• One-click attachment for faster, more efficient file sharing
• Browse previously uploaded files for quick reuse across conversations
Managing shared files in Invent: Quickly view, upload, and access all documents exchanged with a contact within the Files tab.
Contact name displayed in messages
Every message bubble now shows the sender's contact name, making your chat history easier to read, follow, and reference at a glance.
Enhanced conversation view in Invent: Displaying contact names at the top of chat threads makes customer interactions more intuitive and user-friendly.
Clickable link buttons in AI Assistant responses
Your Invent AI assistant can now present links as native clickable buttons, across Invent's web chat and connected messaging apps including WhatsApp, Messenger, Instagram, and Telegram.
Use this to surface high-intent pages without friction:
• Payment and checkout links
• Pricing pages
• Contact or booking forms
• Any URL your users need instant access to
WhatsApp integration in Invent: Share pricing or resource links as smart, clickable buttons for easy access and improved customer interactions.
Web chat widget in Invent: Actionable links and menu options appear as interactive buttons within chat bubbles, making navigation and engagement seamless for users.
Mobile-friendly pricing in Invent: Users accessing links from WhatsApp or web widgets see transparent pricing and easy subscription options optimized for any device.
Pro tip: Instruct your assistant to always present specific links as buttons. For example: "Always show the pricing page as a button." This works across all connected channels.
From Invent Blog
- Getting the Full Value of Your Facebook Ads: How AI Can Bridge the Gap When You're Too Busy to Answer Every DM. Learn how AI-powered automation can help you respond to every lead, even when your inbox is overwhelmed.
- Conversational AI in Banking: Real Use Cases, Best Apps, and How to Implement It (2026). See how financial institutions are using conversational AI to improve customer service, reduce costs, and scale support.
- How to Configure and Master Invent AI Assistants and Agents: Knowledge, Instructions & Context Engineering Guide 2026. A practical deep-explore building high-performing AI assistants, covering knowledge bases, instructions, and context engineering.
Experience a smoother Invent today, all updates are live now!
See you next week for more exciting updates for your Business.
With love,
Invent Team
Conversational AI for your Business Growth
